Fix mobile device problems. Ipad, iphone, android etc.

 Candy Crush Saga game mobile app problems?
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If you have a problem with playing Candy Crush Saga on your mobile phone or ipad/iphone here are some solutions to common problems encountered so far.


The first thing to do is make sure you have downloaded the latest updates from Apple or your app store.
The following video will show you how to update your app on your mobile device.


If you play on a Mobile device, you need to reconnect with Facebook once a day, that will  usually fix any problems with coins or lives! 

I don't have access to the Kingdom!

A little tip for people on mobile that can't connect to FB..

If you have the FB app installed you can open the FB app, touch the 3 lines top left, scroll down to the apps, candy crush should be listed on the left side, touch that and the CCS app should open and now connect you, It works, some just don't know how to do it.. If that fails, you need to delete the CCS app, 


If you have changed your FB password
If you change your FB password

Settings app>Facebook>delete the current account (no you won't lose anything) Enter in your email address and new password>save> Open CCS app and connect again! Delete the CCS app NOT THE FACEBOOK APP, re download and everything will work again.

My saved lives/messages keep disappearing!

Mobile app players are able to keep lives saved up in their message box for a certain time, but they occasionally vanish.
Sometimes when you download updates, sometimes for no apparent reason.
There is nothing to be done about this. 
If you contact the developers about this issue they will tell you that you are only supposed to have 5 lives so will make no attempt to help you.
Take advantage of the bounty while you have it, but don't cry when they go...
My new friends aren't showing, I can't request tickets!

Log out of Facebook and close the Candy Crush Saga app completely. Double click the home button to close the app.
Then Open the app and log into FB  and your new friends should appear within a few minutes.

Message:  The game does not have access to the Kingdom!

Fix....  Force a reconnect to Facebook. 

Once a day before you start playing you can do this to 

make things run smoothly.

CLOSE CCS (x it in running apps)

Go to 

SETTINGS->Facebook->Allow these apps to use your 

account:->

Then for Candy Crush slide to off, then slide to on.

Open CCS, it will ask you to connect. 

If it doesn't you probably didn't close out of the app 

completely. 

Close out completely and start the process over. 

This may help your problem. 

Doing this daily will help a lot of problems.

Check your internet connection.

Many problems with lives, tickets etc. not being received or registered are caused by a poor internet connection...If you have access to a wifi signal it is worth checking to see if things improve.
Even if it says you're connected, disconnect and re connect.
If you tap the connect and nothing happens, try this.
  1. Go to your device’s Settings menu.
  2. Scroll down and tap on Facebook.
  3. Here you will have a Candy Crush Saga setting . Please disable > re-enable this setting then check if the issue you are experiencing still occurs.

Still having trouble connecting to facebook from your 

Android phone? 

Try this: Go to settings (system settings) and then 

click on 'developer options', scroll down until you see the 

apps (or applications) heading and then find the "don't keep 

activities" box. If this box is checked, that's your problem. 

Uncheck it and you should be good to go (as long as you 

are signed in to facebook on your phone). If the box is 

already unchecked, try something else.
Tip from  Deljuan Jones  

I solved my not being able to connect issue on my iPhone 5 by deleting the Facebook app, then deleting my account info from the Facebook that's integrated into iOS settings then I tried to play and it took me to Safari to connect with no problem then I reinstalled Facebook and put my account info back the Facebook section that's integrated into iOS! 

Tip from Mags Spiers
Double click your home button and all the apps you have 

been in will display along the bottom there will be a small 

red - at each hit each to close this app, all the apps you go 

into although you come out of them still run in the 

background once you've closed them all go back into candy 

crush then into your setting and hit connect it should work 

now.

Or try this

 Close the app by clicking on the bottom left hand corner, remove your fb account from your phone, open cc and it will ask for Facebook account, add it and all will be right with the world of cc!!
If I try to reinstall the game, will I lose my progress?
If you played while connected with Facebook, your progress is stored on the Facebook account and will not be lost. However, if you played offline (not connected to Facebook), the progress is saved locally, on the device, and will be lost when the application is deleted or the phone restored to factory settings.



I am getting the #111858 when trying to connect to Facebook on my Android phone. How can I solve this problem?

Navigate to Settings on your device, tap on “Developer options”, scroll down to “Apps” and make sure that the “Don’t keep activities option” is unchecked.

Do you share your ipad with someone else?

If you do and you find you cannot connect to FB, you will need to delete the other person's FB details and re-add your own, some devices seem to have no facility for sharing.

My game crashes when I enter a level what should I do?

 A game crash is usually caused by memory issues on your device. 

The best way to fix these issues is to restart your device, which clears the memory. 


My Candy Crush game keeps crashing
If you have lots of lives/moves in your message box it can cause the game to crash, especially when trying to access the lives..
To prevent this happening keep your lives down to below 100 in your message box...If you have more when you log on just accept them until you are down to 100.

I have no moves left but the game is suggesting an impossible move. What can I do?

This is common and is usually cured by trying to make a move somewhere else on the board. If that doesn't work try switching off the device for a few minutes, then restarting.

Try holding down the top button on your iPhone or iPad to turn it off, and then try Candy Crush  Saga again.
 If this doesn’t help, uninstall Candy Crush Saga and reinstall the game again.
But only if your game is synced with Facebook!
If you are not synced with Facebook you could lose all your progress!!
I have connected to Facebook, but my progress from Facebook does not show up on my mobile. Why?
When you are on the map, there is a small symbol on the lower right side of the screen. If this symbol is red, then it means that synchronization with your Facebook account has failed. If it is green, then synchronization is complete. When synchronization fails, you will need to find a better Internet connection and try again.
I do not have access to the kingdom!
If you've tried everything else and you still can't connect try un- installing the Facebook app and re-installing it.
FB sometimes does updates which may stop your game updates from working properly..
My Game is on different levels on my mobile device and PC
To synchronise your games try turning off BOTH devices, then turn them back on and open Candy Crush Saga through FB in both devices. 
They should then be on the same level. 
This will only work up to the last level available for mobiles.

If I log out of my Facebook account and someone else logs in, will I lose all my progress?
No! The game supports multiple logins with different Facebook accounts. If you log out from Facebook, your local progress will be restored once you log back in. If you log in with another Facebook account, then the progress from that point will be logged to that account. If you continue to play without being connected to Facebook, then the progress will be merged with the progress of the Facebook account that is logged in next.

None of the above works! I still can't connect to Facebook.
As a last resort if nothing else works you can restore your phone to the factory settings.. You will lose any information you have added and the game will be removed, but this has been found to cure most problems.

My new friends aren't showing, I can't request tickets!

Log out of Facebook and close the Candy Crush Saga app completely. Double click the home button to close the app.
Then Open the app and log into FB  and your new friends should appear within a few minutes.
Here's a video from the developers for android.

And ios


If you require further assistance, please email ccsmfeedback@king.com
HAPPY GAMING!
Question not answered?
Join our Facebook group for personal advice from our mobile device experts.

Contact King.com here And click on "more" to explain your problem.

If none of the above works, or you would like to play more of your favourite games on your ipad or iphone we may have found the answer!

Follow the link to find out more!

179 comments:

Anonymous said...

Hi. Im using android. The candies do not drop on the 2nd and 2nd last columns of level 230. Is there a bug?

Anonymous said...

I have the same problem on iPad and iPhone apps

Anonymous said...

me too. using samsung tab2.

Anonymous said...

I'm currently at level 264 on fb on my laptop but it doesn't progess my stage in iPhone. I've tried uninstalling, resetting, logging in and out and updated my iOS. I'm still seeing this construction image for my next episode. PLEASE HELP!!!!

Anonymous said...

Doesnt show words?

Gavin Misselbrook said...

Have used both mine and my wifes fb accounts to play ccs on my iphone 3gs via 3G now after last update can only get access to the kingdom via wifi any clues when next bug fix is due for ccs.

roy beecher said...

The game does not have access to the kingdom. Pls help me this issue.

Anonymous said...

Me too...no words, just icons

Anonymous said...

I have an iphone 4s and can't log into facebook. It keeps telling me to go to settings/facebook. when I do this it says problem accessing your account, reenter password. when I enter password, it tells me Error signing In, user name or password incorrect. This is so frustrating! Help please.

Anonymous said...

my problem with the game is that it will not let me play level 81 i have gotten the tickets that i need to play but all i get is the loading screen and it will not go ferther then that

Admin said...

There is a bug with the latest update... If you have access to a PC or laptop and are playing in Facebook you can play level 81 on that and then go back to your mobile to continue.

King are aware of the problem but it may take a while for it to be fixed...

Anonymous said...

Can't download game from Play Store, it says that my deice isn't compatable with this version. My husband has an Android phone and had no problems downloading it. Any other suggestions?

Anonymous said...

I am playing level 212 and all of a sudden my android device disconnected with facebook. I have tried all of the above and could not connect with facebook via my phone. I have lost all of my saved lives from friends and its driving me mad. Even I received pop up on my phone saying my friends has sent request but nothing showed up on my Candy Crush app. It would only show up on facebook via my Mac. Anyone experiencing these problems? How to fix it please?

Anonymous said...

Have a Samsung Galaxy III. Somewhere around level 78 I lost connection to facebook and cannot reconnect. I have gone into Developer Options as suggested above and the box is unchecked. I keep getting "failed try again later" message. Any suggestions?

Anonymous said...

Found my solution...I did not have my CCS app set to automotically update on my phone. Once I updated the app, I was able to re-connect with FB. Hope this helps some else.

Anonymous said...

Cannot coronet to Facebook via my iPad anymore. I get the "this game does not have access to the kingdom. Please try again later" message each time. Did not yet update to the latest version of the app - March 23rd update - because I haven't been able to sync. I'll lose 10+ levels of progress if I do (in the 150s). For those who have similar problems - did you do the March23rd update??

xiaxia said...

It works for me! The one to uncheck the "don't keep activities".

THank u so much!!!! :D

Renee Bridges said...

I am synced with facebook, however i can't send request to friends for anything. I get a messaged that says cannot connect to facebook, but I have the green check mark. This is just a problem on my ipad, my connection with my iphone is perfect.

Anonymous said...

I have tried all of the above and my iphone still says "The game does not have access to the Kingdom". It's very frustrating.

Anonymous said...

I have reached level 275 on my Iphone but it says there are no more levels yet on my laptop levels go to 350, these have been synced yet the extra levels are not on my phone yet i have the latest update

Anonymous said...

Why are levels past 275 not available on iPhone/iPad?

Anonymous said...

I had to reconnect to Facebook at level 147 and now all 40lives I had saved on my phone are gone!! Can someone help with this??

Anonymous said...

Same. Droid 3. Tried multiple downloads too.

Anonymous said...

I've completed level 275 on my Google nexus. More levels please!

Anonymous said...

I don't use facebook for the games. I have an Iphone4 and Ipad. Isn't there a way without involving facebook to have the games sync. I am on level 76 on my Ipad and have paid for advancement to next levels. My phone is on level 8. Don't think it is right to have to pay on the phone too. Actually, don't think you should have to pay or have a facebook account to play the game. There are other games out there the maintain your current progress on the devices so why can't this one?????????

Kenya Quori said...

Hello I am new to candy crush and I am sorry if this has already been asked but how the hell do you pay for the moves on an iPad. I called apple they told me to call candy crush . I emailed them and they keep giving me general questions. I started to play this facebook but my card would not go through. i finally got that straight with apple and everytime i get the little buy button and i have no idea where the purchase goes.. someone please help me

Ke-lik said...

hi, just wanna ask why my CCS stops at level 275 and it doesn't continue to other level from my ipad? but if i play from my facebook it continue. any idea how can i continue from my ipad?

thanks in advance
nycnat

Constance Angus said...

I am on level 35 and have completed it SEVERAL times. However, it will not let me move on.

Lisa said...

The messages box on my Iphone says I have 40....however, my Ipad says i only have 2. My progress in the game appears to be synched and both devices have Facebook enabled. Suggestions?

Anonymous said...

Regarding the cant conncet to the facebook problem, Make sure that the date and the time on the device is correct then try cponnecting again. works for me

Deljuan Jones said...

I solved my not being able to connect issue on my iPhone 5 by deleting the Facebook app, then deleting my account info from the Facebook that's integrated into iOS settings then I tried to play and it took me to Safari to connect with no problem then I reinstalled Facebook and put my account info back the Facebook section that's integrated into iOS!

Anonymous said...

I downloaded it on my Samsung tablet got to level 35 and it won't let me go any further as it won't let me connect to facebook keeps saying it doesn't have access to the kingdom, I've went onto my facebook settings but it doesn't say anything about letting apps use my account ??

Anonymous said...

For some reason I can recieve lives and other gifts but when I check boxes to send to friends it gives me an error and won't send them lives. It gives me esll I hsve recieved and letd me send tickets etc but not lives wtf

Anonymous said...

I uninstalled the app and reinstalled it. It cleared up the problem. As long as you are connected with your Facebook account your progress should be saved.

Andalas said...

Hey guys!
I need help in getting into the game itself, on my pc, it says webpage is not available. I can't get into the game for whatever reason. Any solution for this? So frustrating!

Anonymous said...

I completed level 140. it is not going to the bridge to ask for help. Any suggestions?

Anonymous said...

Not a happy Candy Crush fan ,as payed to get to level82, now keeps crashing and has today taken me back to Level 1. Emailed King, no reply.
Thanks Kings.

Anonymous said...

Why doesn't CC load past level 305 on the iPad? I'm on a higher level but can only play it on lap top, which sucks. How come?

Anonymous said...

ditto.. cant go passed level 305 on my Ipad or my Iphone 5, but when I go to my laptop and play thru facebook I can play passed 305 and I am on level 307.. What is the deal?

Marina Zaman said...

suddenly unable to get sound on my iPhone 5,just can hear the music of the game, why?

Anonymous said...

I have a ematic tablet and when I got to level 35 my tablet won't let me connect ! It say game does not have access to my fb page! Let me know if there is a solution?

Jessica said...

I have tried. Everything and nothing works it use to work fine but today it wouldn't connect to facebook I did everything you guys said too do and nothing woks what I don't understand is how come all my other games that I connect with works fine but I can't this one doesn't

Anonymous said...

I was on level 133 I had to close app & restore app, I did that & lost all progress, I'm back @ level 1. I'm pissed I'm hooked on this game. is there anything i can do to get back to where I was on level 133? Email me Chadaddy1@gmail.com.

Jeannie Lohr said...

Facebook had an update. I took the update off and was able to connect to candy crush finally. I tried everything. Finally just removed Facebook update and it worked. Good luck

Anonymous said...

I play CC on my desktop PC through FB and I can no longer scroll up and down on the map. Does anyone know if this is something new they changed or if there is something I can do to fix it?

Anonymous said...

Hi. I play this game on my iphone 5 and i havn't sync it with my facebook account. when i tried to sync it, it didn't work. It said that there was a problem with the settings of my phone. So i did this
.
Go to your device’s Settings menu.
Scroll down and tap on Facebook.
Here you will have a Candy Crush Saga setting . Please disable > re-enable

And nothing happened.
It turns out i'm very dumb and months ago before start playing this game on my iphone i blocked it on facebook (because i usually block all the invites from games) so that's why it wasn't working. I unblocked it and sync it with my facebook account with no problem.

Anonymous said...

I play on my android device and wonder if anyone knows when the game will be updated on it as it stops at level 305 but there are 365 levels on Facebook??

Anonymous said...

Hello,

I would like to reset all my progress. When I reconnect to facebook it puts me back where i was. A friend was playing it and went through like 50 levels on my facebook account. How can i reset it and just start from scratch completely?

Anonymous said...

I know how to reset the device. How can i reset the facebook progress so i can still play with friends and stuff?

Anonymous said...

I have just done an update from play store on galaxy tab 10.1
It was previously working and synch with facebook was ok. Since update the game has reset to level 0 and when clicking on facebook link the game shuts down. It is still showing the level 65 i reached on facebook account. I have re-installed and it is the same.

Anonymous said...

Same thing happened to me on my galaxy and now i cant connect to facebook either after the update

Trytoby said...

I am having the same issue on my iPad. I have tried to uninstall and then reinstall, both on FB and CCS. My. iPad no longer connects the two and thus can not continue my progress.

Anonymous said...

Just repasting this because IT WORKS! I've spent two days uninstalling and reinstalling CCS and FB - and this, finally, works. Hurray!

Anonymous

February 3, 2013 at 6:44 AM

Try going to system settings on your device. Choose "developer options" then scroll down to the "apps" heading. If the "don't keep activities" box is checked, that's your problem. Uncheck it and if you're logged into facebook on your device, you should be good to go.

J. Thyme Matz said...

IPad-1 - used to connect to FB quite easily. However, the last versions of CCS and FB appear to not be communicating with each other. Somehow, I was able to get a synch on May 3, but cannot since then. It goes to link with FB and then crashes. I uninstalled/reinstalled, etc. No go.

Anonymous said...

iphone 5 - completed level 335 on mobile however that's the last level i could see on the mobile app. And I noticed that there are more levels to go on Facebook playing on computer. Is there any additional candy crush mobile app required to be installed on my mobile? How can I play further than level 335 on my mobile?

Thanks

vermillion mavis said...

m playing candy crush offline in sony xperia j..at level 25 n i cant get connected to fb...the fb gets crashed when i try to...unchecking "don't keep activities" box didnt work..........

Anonymous said...

PAYMENT WARNING:
Do Not Pay For Any Advantages. This especially goes for players who are using a mobile device. The game will crash most of the time and they, King, will not refund for you. My Brother has payed for an advantage "extra moves" which would give him 5 more moves on his level 97. He was using his smart phone and the game froze. It was forced to exit and restart; there goes his level. The game cleared his level not giving the extra 5 moves, and unable to refund the cost.
So, if you are playing this game...just don't try getting an advantage, and don't pay to clear a level. Just keep trying. Unfortunately, my little brother didn't have the patience.

Anonymous said...

Every so often while im playing on my adroid it force closes on me. I have tried deleting some other apps but it has not worked. I feel like my phone over heats while im playing which causes it but im not sure. any suggetions

Anonymous said...

Still cannot connect to facebook. I used to be able to until two updates ago on my android and ever since, it never connects. I have uninstalled and reinstalled and I can get all my lives, tickets, extra moves.. etc. then, but as soon as I close out of the game once, I get the message "cannot access the kingdom". Desperate.... please help.

Anonymous said...

How do I reset erase all the scores from Facebook and start from the beginning all over again?

Thanks

Anonymous said...

I would like to reset all my progress. When I reconnect to facebook it puts me back where i was. A friend was playing it and went through like 50 levels on my facebook account. How can i reset it and just start from scratch completely?

Anonymous said...

When I get "extra moves", for some reason I do not get them when I use my iPhone. I always get them when I play on my computer, and the same thing happens to a friend of mine. Anybody know why?

Anonymous said...

I need help.... all of the words, texts are broken... I don't know what I'm clicking rofl... I'm using an Acer iconia btw. Any solutions?

Liz Scott said...

I got new phone and when I tried to connect candy crush back to face book it acts like it's gonna do it but after the face book log in page it's sends me to a page saying mfacebook.community accounts something unavailable website moved....does it with witch saga to I have uninstall reinstalled and factory reset still won't let me connect help

Anonymous said...

I tried to connect my facebook because i was hoping i could get off the quest of opening level 126. But when i connected it, the level became 30. I want it to become 125 again. What should i do?

bloggymomma said...

I'm having the same problem. I was on 63, but I had to uninstall b/c it locked up after buying 5 new moves. I've purchased cheats and extra moves along the way to getting to 63... How do I get this fixed??

Anonymous said...

I have a problem with level 89, completed the 'task' 3 times but the game doesnt recognize it. Ie wont progress to next level/ticket station thing. Annoying bug!

Anonymous said...

If you have an apple device that is jailbroken. You may not be able to connect to fb with this app

Liza Jagla said...

I just got a new phone and when I try to connect with fb I get linked to a blank page https://m.facebook.com/dialog/oauth?client_id=210831918949520&redirect_uri=fbconnect%3A%2F%2Fsuccess&type=user_agent&fbconnect=1&sso=android&android_key=npOzM2x2fDq6b8xN6tqfF57koFs%0A&scope=email&_rdr. I have tried logging out of fb but I always end up back here. Any suggestions?

Anonymous said...

I'm playing on a galaxy note, synced to Facebook, and it now says I have to wait I've 30,000 minutes until my next life. Is this a bug or a hack?

Anonymous said...

Hey I get the exact same thing. Says the web page not available. Ive done everything it said to do as well, other than factory restore. But it also seemed to have had happened when i updated like it said to.

Anonymous said...

Hi, I play Candy Crush on my iPhone 4. I'm on level 207. Yesterday when I tried to play I realised the game froze on the home screen where you press play. I've tried turning off/on phone, deleting/reinstalling the app, checked all settings etc. It also synchs up with Facebook ok before crashing.

Anonymous said...

If i delete my facebok account and than whant to reopene doi will lose my history

Anonymous said...

Hope someone can help... My candy crush app for my iPod Touch is stuck in this perpetual "authorizing with facebook" loop. I've already authorized it through facebook, but it keeps sending me back to the same page saying this, and won't let me play unless I have the wifi turned off. I can't update my progress into the facebook app which is what I want to do. Has anyone else had this problem?

Anonymous said...

SOLUTION: Guys I think I may have discovered a solution! I've been trying to get my Candy Crush Saga to sync with Facebook for a week now (ever since I got my new smart phone) and have been at my wit's end but I think I figured it out! I've been to every forum and help link and tried everything everyone suggested but no luck - until today! I noticed that when I tried to access Candy Crush through Facebook on the internet on my smart phone, it would give me a 'Web Guard - Content Restricted' page and I got to wondering if it had something to do with the syncing issue. I went to my cell phone provider's website (on a computer) and signed in to my account and looked for the Web Guard settings. They were set on 'Young Adult' (younger than 18) so I changed them to adult (18+). It sent me an email saying my Web Guard settings had been updated. I restarted my smart phone and opened Candy Crush and tried to sync it and it worked immediately and fully and correctly! Everything is completely synced! I am so freaking happy! So if you guys have some sort of web site protection settings or app or software, try changing the settings to 'Adult' - apparently Candy Crush is categorized as adult (18+) for some reason! Hope this works for everyone!

Anonymous said...

Hi - for ipad, go to settings, scroll down on the right to Reset, and hit reset all settings. You will have to put your wallpaper back on, but it worked for me!!! AT LAST!!!!

Anonymous said...

Hey everyone - I found a solution! Anonymous above stated she/he found what worked for her and that was a 'Web Guard' through her cell phone service was restricting Candy Crush from syncing with FB. That got my wheels turning! I knew I didn't have that option on my cell phone or the cell phone website so I decided to check my router settings. Sure enough! The router was set to block all 'adult' material. I figured it out when I tried to go to king.com on my ipad. It told me that site was restricted and it had a Belkin icon there. My router is a Belkin. I had tried EVERYTHING. I even did a complete RESET on my ipad, I deleted FB, deleted Candy Crush, deleted the FB account through settings/Facebook on my ipad. Nothing worked. As soon as I unchecked the restriction for adult content on my router, it worked! Don't pass this over thinking that isn't your problem - because if you have tried everything like me, this is the only thing left. I didn't even know the router had a setting like that. Good luck!

Anonymous said...

It worked w/ mine too...it really works......fast and really effective.

Anonymous said...

On Level 316 after breaking the bricks and the candies move to the other side the game locks up and unable to use anymore moves.
This is happening on my iPad and iPhone.

Anonymous said...

Candy Crush not connecting to facebook. Keeps telling me that "I DON'T HAVE ACCESS TO THE KINGDOM NOW. PLEASE TRY CONNECTING AGAIN LATER". Deleted both candy crush and facebook and still not connecting. Did anyone figure out how to fix the problem?

Anonymous said...

can someone fix level 316 please? everytime i break the jelly and blocks to move over to the right hand side - i get 2 candies stuck together and its wasted a life!!
does anyone know how to get around this?!?

Anonymous said...

How can I play past level 305 on I pad...all I see is a wretch with a message saying to be continued

Anonymous said...

I have ipad 1 and for the past couple of months, candy crush only fully connects to Facebook via Wi-Fi not cellular data. When I am on cellular data, the game gets synced from Facebook to candy crush on my ipad at the start, but when I start completing levels on my ipad, the game does not send that data back to Facebook. So when I go back to candy crush on my computer I am playing levels I have already passed.

Anonymous said...

i am having the same issue with my ipod touch gen 4, did you find a solution?

Anonymous said...

I have a question.. I have the candy crush app and want to link it with my facebook.. how do I do that without having to start the game from level one

Anonymous said...

Is anyone else having problems with their lives disappearing? Every time I have gone in to play today I have several lives then the next thing I know they are gone.. This has been happening the past couple days..

Anonymous said...

After the last update the game won't open. The icon is just white, when I click on it I get a purple screen, no game.

Anonymous said...

Hellllloo are you guys going to fix the problem I CAN'T CONNECT TO FACEBOOK, I HAVE UNINSTALLED AND THAT DIDN'T WORK JUST HAD TO START ALL OVER . WHAT DO I DOOOOO??

Anonymous said...

I play CCS on my iPad mini and I can hear the music on the app, but not the sounds of the candy dropping in the game. Anyone else having this problem, too?

Anonymous said...

wont connect to fb at all tried everything nothing is working for me

Anonymous said...

I've been playing on my Android for a few weeks, and finally thought I'd figure out the Facebook thing - so I signed in with my Facebook account, where I have never played it. Now all my progress is lost on my Android and I'm back to level 1. Is there any way to fix this?

Anonymous said...

My wife was having a problem getting her iPhone and iPad to sync to the proper level. Her Galaxy was showing level 324 and the others where stuck at 315. The problem was her Galaxy was not sync'ing back to FB properly. I asked her to check her WiFi setting on the Galaxy. It was disabled. She re-enabled it, sync'd CC to FB on her the Galaxy and then when she tried on her iPhone and iPad the proper level showed. Basically it came down to her most updated device not sync'ing back to FB.

Anonymous said...

I couldn't get FB and CCS to connect after changing my Facebook PASSWORD- I uninstalled the FB app and CCS app and reinstalled and still got error messages. I confirmed that the switch in settings was set to allow access. In fact, I toggled that switch many times. I finally figured out the issue- I looked into the tab under "settings" -> "Facebook" -> "the tab with my name" turns out that even though I was logged in with my new password, the one filled in the box here was wrong. Corrected it and connected with no issues.

Anonymous said...

You told me I have too many extra live which is why my game crashes. Every time I touch the envelope with extra live it turns black and go back to my main page. How do I get into the extra live to delete them. I'm just about to to throw your game out the window. Please help I've tried everything.

Anonymous said...

My android suggested I upgrade to the newest upgrade, after I did it only shows me a black screen. It says that it has crashed, but there's no way for me to even get to the home page. It's just a black screen. I've shut my phone off, and uninstalled and reinstalled the game and I still get the same results. Help me please!

Anonymous said...

I have the same problem. What is the solution?

ann marie said...

I have the same problem can anyone fix it or tell me how.

Anonymous said...

same problem cant play anymore on my android... how to fix?

Rhonda Hall said...

Having the same problem, it goes to black screen then force close and report. Started the update before the update on the July 11 2013. It has that (system app)false then on the crash report it has
EXCEPTION CLASS NAME
( java.lang.unsatisfiedLinkError )

SOURCE FILE
(Runtime.java

SOURCE CLASS
(loadLibray)

LINE NUMBER
(461)

We all love the game and want to play on our phone.
I have Android phone.

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Anonymous said...

i couldn't play my candy crush saga. im using ipod touch 4G. i can open it but when i hit the play button, it will get back to home screen. what should i do?thanks.

Sydney Lowe said...

i get a life every 75 minutes instead of 30 HELP

Sydney Lowe said...
This comment has been removed by the author.
Anonymous said...

is any one know how to fix ( "The application Candy Crush Saga process .com.king.candycrushsaga has stopped unexpectedly. Please try again.")

Anonymous said...

I have the same problem !

Anonymous said...

hello
I have a problem too , help pls:
When i open CCS with my experia, and trying to connect with facebook it charging few seconds and stop working and crushing out of game and facebook.
any ideeas... i tried most of these sugestions
thanx

Aki said...

Candy Crush is not on my "Allow these apps to use your account".. D: Whenever I press the connect button on my ipod, it goes to Facebook, it says "updating..." then goes back to the Candy Crush app but it still says "connect!"

Traci Pjillips said...

What does service unavailable mean

Traci Pjillips said...

What does service unavailable mean with a white screen?

Anonymous said...

Same problem here as above, since updating ios software on iTouch 4 gen, connecting to FB is stuck in a loop and won't connect.

It worked prior to the software update, and works on iPad 1st get and iphone4 fine. Anyone else? Ideas?

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Anonymous said...

i have a galaxy phone. candy
crush keeps freezing up when i open it. i have 300+ lives and extra moves in my mail. i thought maybe this could be the problem. but when i click on the envelope to get rid of some of them it freezes up. can u help?


Anonymous said...

I have many lives on CCS but when I click on them, the game shuts down. Has anyone found out what to do. I am playing on a first generation iPad. Apple help says to contact google makers. No help here.

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Safdar said...

From my iPhone the network suddenly disappears. On restarting it came back. What should be the problem. I am so worried about it.

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Anonymous said...

A few days ago I updated my cc via the apple app tab on my iphone4
Now cc will not load at all! It tries but then just goes back to my home screen. I've rebooted and rebooted nothing
I've deleted cc like five times, rebooted, reloaded cc, rebooted And nothing
CRUSHED ALL MY HARD WORK IS GONE
DUMB GAME!!! DUMB KING!!!

susan said...

same thing happened to me. updated candy crush Saturday, have not been able to play since then.i have an iphone 4, and I have tried installing and uninstalling and nothing works. I give up

susan

Anonymous said...

I've reached level 410.cant update anymore someone told me games to 500

Anonymous said...

I am not sure why there are so many problems with "no internet connection found" when using the Ipad. The strange thing is that if you want to buy a life it connects to the internet without a problem. My thinking is that they are blocking people just to force them to pay for the game!!!

Taneka said...

Hello, I am having a problem.. When I go to candy crush and start to play the game.. All f a sudden it goes to my Facebook without me going to it. Once I close my Facebook I try to go back to candy crush and it's starts me over, it's goes to the orange loading screen and I lose a life. Help..I have already updated the app and went to my settings.

Jill said...

I have reached level 425 on my iPad and can't seem to load anymore levels, although I have more levels on my laptop, I'm running iOS 7. Can. Anyone help please. Jill

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Anonymous said...

I play candy crush on my iPod touch, i want to connect the game to fb, but every time I clicked connect, the iPod just went back and forth to fb app and candy crush app. I says updating and then it went to candy crush, then it went back to fb again. Can you please help me with this problem? Thank you so much.

Xuman G said...

hello i have android smartphone...
the game wont load..after few sec of opening it closes everytime even after uninstalling and installing it...
what to do...
heavy games more than 500 mb does run on my phone but why not this..

help me please....

Jerry Gene said...

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Anonymous said...

I have the ipad 4th generation and when I go to try to connect to fb it will just continue to load (the circle keeps going), but nothing else happens! I have the latest versions of candy crush saga and fb. When I got to my ipad settings - facebook - candy crush is NOT in there! I've re downloaded ccs, and nothing! HELP

Anonymous said...

On level 97 and when I have 17 moves left, game says I failed and only choice I have us to quit and start new game. Help!

Anonymous said...

I updated version 1.21 of CCS atleaast 25 times but it still crashes. Simply refuses to work. If someone has any ideahow to solve it.

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rachin bhandari said...

i installed candy crush in my mobile and when i open it ,,,, it load shows king and programe turns off ,,,, any solution guys

Anonymous said...

When I open candy crush it has me and husband both in the same level. He is 100 levels behind me. I logged him on Facebook on my iPad now it shows both of us in the same level. I tried deleting the apps and still nothing. What can I do??

Jessie Anglin said...

I am on level 462. Recently games shows loading but when the next screen shows up to open, the game turns off. I waited for an update, just did the same thing. I am on Mobile HTC 2. I can't go on via Facebook because of same issue. I have updated all programs in phone to make sure it is not an issue there. I have turned phone off, waited... Turned back on same. I don't want to lose the items I have purchased. Spent a lot of money on this "free" game. Please help. Talked to others having same problem.

matutay said...

in months i stress out for not connecting to fb and that no connections to kingdom until i finally decided to install d ccs whatever may happen..i uninstall ccs while my fb is open then i install it whala my level is intact and already connected and updated to ccs.try this guys it works

Anonymous said...

I have a 4s and I no longer can watch the story's that come before a world as well as the resolution once the level is completed. I'm now on level 306 and have stopped seeing the stories some time ago. Everything else works and I've tried the rebooting tip. Any suggestions?

Elizabeth Walsh said...

I accidentally happened upon a way to turn off the toffee tornado blocker for 3 moves! Combine a color bomb with a striped candy.

Anonymous said...

I changed my fb password n since den my ccs z nt getting cnected to fb . I was on 420 level. I uninstalled n reinstalled ccs n nw i hve to play frm 1st level .i evn updated fb n fb messenger bt i dint work .someone told dat ur ccs has been blocked i evn tried to unblock on computer bt its nt working so plz do something i

Omar espon said...

Candy crush freezes on the main screen on my kindle fire. Everytime I reset the kindle and go ba k to the app and start it up it just goes to the main screen where it displays PLAY and CONNECT TO FACEBOOK tabs. I am unable to click any of these tabs. what do I do ? I have tried deleting the cache and the saved data and it still persists. Should I just uninstall the app and reinstall or is there a required update ?

Rogan Zakaria said...

Anybody found a solution fro FB & iphone not sync ; I tried all ur suggestions , none working

eavila408 said...

On my online facebook candy crush I am on a certain level but on my mobile app it shows that it's synced but it is over 5 levels behind and wants me to replay the levels saying I have not completed them but the levels have stars showing I did how do I make my mobile app catch up to my fb account I have uninstall ed both apps and still they won't sync properly

Anonymous said...

Im in 486th level.. n d next episodes are not unlockin on my phone..but its openin on facebook... i want it to open on my phone what do i do?? derz an tool option in my mob in candy crush n tat tool says "soon there will be new places to explore until then you can replay previous levels to gain higher scores and more starts..

David said...

I updated my Facebook and candy crush app on my ipad, now I can't connect to the kingdom and no longer have cc in my apps on my Facebook acct. I have done everything but delete the cc app. How can I get connected back to the kingdom and get my progress synced to my Facebook acct . Please help like yesterday!!!!!

David said...

I updated my Facebook and candy crush app on my ipad, now I can't connect to the kingdom and no longer have cc in my apps on my Facebook acct. I have done everything but delete the cc app. How can I get connected back to the kingdom and get my progress synced to my Facebook acct . Please help like yesterday!!!!!

Anonymous said...

Resolution for "Sorry you donot have access to Kingdom, try agian later".



Searched a lot of websites and found the below resolution:



Download and install "Hotspot Shield VPN" on the mobile(Android) and just accept the terms and turn on the application... then open the candy crush or Pet rescue saga games and then try to connect or sync with FB.



It worked for me... hopE it will work for you too.. :)

Anonymous said...

Tnx anonymous its work,I'll try to download the hotspot shield vpn and its working my cc is now connected to my fb acct

Anonymous said...

Hi,

I am playing on my mobile and face with an issue that I cannot send lives for my friends and cannot ask them either. I can choose my friends from the list, but the + signs are inactive and the send button also. Then a friend asks me for lives, the Send button on the top is inactive.

I tried to reboot my phone, re-syncronize with facebook, I gave time to recover, but it is still not working properly.

Do you have any idea what this issue can be?

Anonymous said...

I have tried everything suggested on this page and the game will stil not connect to Facebook, please can you tell me when the next update will be, hoping that may help??

Albert einstien said...

Awesome! Immense information there.
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mahantesh said...

I am using xolo q1100 and before hard setting it use to play candy crush correctly and after hard setting if I try to download from play store it was telling that isn't compatible with this version. Why it so, what's the problem

Anonymous said...

My problem is AFTER updating I get a solid pink screen

Alexander Ivanov said...

I had problem connecting top FB from Candy Crush on Android phone, tried some different methods - nothing worked. Finally I just cleared application data - and voila, I am back. Lost just couple of levels...

Anonymous said...

I have done each and every one of these steps. IPhone 4 still will not connect to facebook. Which you therefore have no access to the perks of the wheel. What the heck is going on? I have always been a huge fan of this game.

Ahmed Rshad said...

Have same thing restart ur device and run it again
Ps: do not run any app dat consume ram before playing CC

Yes I know this sucks

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Anonymous said...

I have played on my android tablet for two years, as far as I know, not through fb, and with no helps or purchases, just what the free spin wheel gave me. I had completed level 439, when I tried to get my daily free spin, and I got the message that I was not connected to FB. Despite my better judgement, I did connect, and then it synced, apparently to my phone, which was only on level 24. Have I truly lost all my progress from my tablet?? I am not interested in starting over from level 24 - I just used the phone app to kill time when I didn't have access to my tablet. Is there any help for my problem?

Anonymous said...

i have a iphone 5 playing offline no facebook...i get a message that i cannot connect to the store when trying to access it all the time i also cannot get the free spin daily says i cant access facebook but i dont use facebook...when i play other games i have no issues...any ideas

Anonymous said...

After last three updates have had connect problems. Was able to fix by some of methods posted on site but after last update can not acces new levels, have to reconnect to Facebook every time I open game and can not make in app purchase ...I tried all tips nothing works

Sharjeel said...

Finally i was able to solve the problem of not syncing with Facebook.

Reading at the comments i realised that some ports are blocked by my ISP/Routher and hence it was not working. So i changed the internet to tether from my Phone and voilaaa it worked. So looks like some port is not active in my router and is blocked. Need to figure out which port. till then when i have to sync will use my phone internet hotspot

Nitin verma said...

I completed level 710 last four days but new levels not open yet and no update version I find yet so please open new episodes to enjoying this game.

Anonymous said...

Candy Crush crashing on iPad. I can open, go to level, but when I press start, it dies. Could the most recent update be causing this? I didn't have this issue before this past week. Thanks.

Anonymous said...

After wasting a couple of hours trying to solve the issue of CCS crashing, I finally decided it just wasn't worth it. So, I uninstalled it and resolved not to waste any more time on it. Problem solved!

Anonymous said...

Same here anonymous -I can no longer play on the iPad. Once I select play at the most recent level, it crashes. Haven't been able to play for a few weeks now...

Anonymous said...

does candy crush work on the ipad 1....am no longer able to update ios and it candy crush keeps crushing

Vernalda Dumas said...

I downloaded the candy crush app and I got 50 free gold bars and many boosters. Then I logged into my Facebook account and I only have 7 gold bars which I had before I downloaded the app on my iPad. Yet I have all the boosters..... How do I get my 50 gold bars back

Anonymous said...

This bugs sucks, you can keep your imaginary kingd0m and take a hike,i h0pe s0me0ne sue these idi0ts t0 cl0se y0ur p00r kingd0m c0z n0ne 0f this s0luti0ns w0rk.

Anonymous said...

I also have the iPad, 1st gen. After the early Nov update, the game crashes each and every time I click on "start". I also downloaded the new soda game, and it also does the same thing. I emailed CCS, tried all the suggestions without any success. I was hoping CCS would have fixed the bug by now, but it seems they blame every device that is experiencing the same problem. I am done. The CC app gets deleted tonight.

Murray Austy said...

On iPad 1st generation, I am experiencing exact same problem, CCS crushes as soon as I try to start a level.
Cleared out memory, restarted but nothing has changed, keeps crushing.
Thanks for the update King (!)
It is pretty much understood that you work along the same software / hardware mafia too.
I womder where and when a regulation will go on to defend end users to spend sh.t loads of momey due to this hardware and software vortex that sucks people dry.
Shame on you blood thirsty companies.
Such companies reached multi hundered billions dollars of market caps only hiding behind success and achivements they've established.
Then, why not showing a little respect to your customer's loyalty and buy back or allow exchage their expired products with the new ones for half the price?!!
Of course not.. With 600 billion dollars you are very much in charge to set the regulations as you wish anyway. Bast.rds...

Anonymous said...

My candy crush on Ipad would not connect no matter what I tried. Uninstalled both apps ( candy crush and facebook) changed settings all the stuff listed above. All solutions did not work. What did work was signing into my facebook account through the web browser (safari) on my ipad and trying to connect through that facebook not the facebook app.
Back to stage 541 \(^o^)/

Anonymous said...

i really like the game, when i can play it. i constantly keep getting the orange king screen. sometimes times it comes back most of the time have to kill the damn game and reload and GUESS WHAT! lost a player. and that is why i will not pay a dime to the crappy company!

Anonymous said...

I do not have a FB account. I have been playing the game for over a year on my iPad. For the last week or so, I have been unable to connect to the store or send requests or spin for a free booster. I have rebooted the iPad. The app is up-to-date. Any suggestions? Thank you.

Liz said...

Hi, I am at level 906 i have passed it numerous times but everytime it says level complete but instead of proceeding to the 'next' level it goes back to the home screen and I have to retake level 906. I tried everything I even tried to delete the app and re install it. The only odd thing I have noticed is that from the home screen if I click on level 906 my target is '1894767078' which is highly unachievable. Does anybody know how to fix?

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Elisabeth Titulaer said...

Well I have the iTouch 4 and it has been crashing for months. Cannot get to start a game.
Have done everything mentioned and it still does not work.

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