Frequently Asked Questions

Here are some of the most frequently asked questions about the Candy Crush Saga game.
Q:  Why can't I ask for lives on Candy Crush?


A:  If you run out of lives on Candy Crush you may get this popup when you try to request lives from your friends. The offer is to play a few levels of another King game. You may also get some free boosters as well as 5 lives if you claim the offer.
If you do not want to claim the offer and prefer to ask friends for lives you can avoid getting this by asking for lives BEFORE you run out completely.
Go here to find out how to get UNLIMITED LIVES.

Q:  Where do all my lives go?
A:  You are only allowed to have 5 lives at a time, So any more which are sent when your lives are full will be lost on a PC or laptop.  On mobile devices you can save extra lives in your message box providing you don't accept them.
Go here to find out how to get UNLIMITED LIVES.

Q:  Why can't I use extra moves on Candy Crush?
A:   Extra moves are sent by your friends when you have been stuck on a level for a period of time, usually 2 days.
They can only be used on the level you were on when you received them, so once you have passed that level the extra moves will stay there.
Go here to find out about EXTRA MOVES

Q:   How do I get a ticket to move on in Candy Crush?
A:   The game is divided into sections of 15 levels, starting at level 20. After you have completed each section you need to ask friends who play Candy Crush Saga for tickets to move on to the next section. 
The more friends you ask, the quicker you will get your tickets and continue playing. You need 3 tickets.
Mobile device players who are not connected to FB will have to pay a small amount to download the next section.
Go here to find out how to GET TICKETS.


28 comments:

Anonymous said...

I've brought lives on candy and recieved to use them on my laptop but when I try to do the same on my I phone they aren't available to use?? Any ideas why?? I use my I phone the most and it's frustrating. I've tried going through apple but nothing works?? hannahmariemaloney@yahoo.com

Admin said...

Lives on a PC and mobile device seem to be separate. Lives you have saved on your mobile can't be passed over to your PC, as also lives purchased on one are separate from the other.

Anonymous said...

When will more levels for the ipad be released it only goes to 410 yet on the computer there are many more.

Jovita said...

How do my friends send me tickets? I don't think they know how. I know I don't.

bright said...

Why on Candy Crush FACEBOOK can I not save lives? Occasionally i will be sent lives I do not use and it will pop up but then it is gone.

Tracey said...

Why do I keep loosing my lives when I don't use them? And I am not accepting to send lives because they take them from me! I use to have a ninety lives and now I have lost them all! Every time I get some the next time I go on they are gone!

Anonymous said...

I was on level 105 and then my finger touched level 20.how can I get back to level 105?8

Unknown said...

I have just finished my third quest after successfully completing level 215 and the screen froze and when it re-opened it went back to level 1. I have no way of getting back to level 215 - any help would be appreciated as it has taken me ages to get this far - is this normal?

Anonymous said...

I passed level 650 two weeks ago.why can`t I advance to more levels?Is the last level ?

Anonymous said...

How do I clear the jelly squares in level 13??

Anonymous said...

I can't open my Candy Crush after updating version from 1.43.1 to 43.1. How shall I do to continue the updated one or how shall I get back to old version?

Anonymous said...

Why has my life timer increase from tweny minute to 2102608 and I have no lives to play

Anonymous said...

wHY HAS MY LIFE TIMER INCREASE FROM TWENTY MINUTES TO 210212. and I have no lives to play with how do I rset this

Anonymous said...

What does a gold bar on a green band mean. How do I pay for lives ?fishkay

Anonymous said...

Sugar drop keeps on appearing after I lose a game. It just stays that way. I can't get back to the game anymore. I need to turn off and on my phone to be able to play again. how do I remove it? I don't need it anyways if that's just gonna happen all the time. i'll end up damaging my phone.

Anonymous said...

I completed level 46 and was given no time frame when it would allow me to continue. I finally had a friend like me, but could get no
More. Is there any way I can unlock this level and continue on without buying more lives?

smarty buzz said...

Why did the blog for help on levels disappear for about 20 levels? I and others found this helpful to chat with others about a level and give tips but admins haven't said why about 15 or 20 levels have no comments page ??

Anonymous said...

When I get stuck on a level I go to wiki wikia and watch that level played in a sample video to show me what it takes. What I've noticed is the videos show the jellies, but on my PC, the jellies aren't shown. So my question...is there something I can do so that the jellies are visible on my PC? With them invisible I just have to play "blindly" so I just try to make color bombs and stripes and solids (wrapped). Eventually I pass the level, but I'm sure I've missed some opportunities to pass them sooner. Any advice?

Anonymous said...

HELP!! My screen goes black and I lose my game frequently-- very frustrating! I have done everything I know to do and nothing helps. I could be in the middle of a game and the screen goes black. Never knows when it will happen. Can anyone help??

crusher said...

I have been playing CC for years but for the life of me, there is one thing I don't know how to do :( When I choose to use a booster, how do I make it appear again and again? It seems like it comes out randomly or what? Thanks in advance!

Anonymous said...

How do people collect so many stars in the star challenge? I have only been able to collect 30 where I see people collect over 1000.

Anonymous said...

having trouble with 2715,wont let me finish the board, it just says an erro has occured & they will fix it,but 2 days now still the same

Msgigi said...

I keep accumulating gold bars in the “gift bag” but they never roll over into my gold bar “count” at the top of game I thought it was a glitch so I reloaded my iPad hoping it would resolve the issue but it hasn’t, the gold bar count just keeps going higher. Hope I’ve explained this so someone knows what I’m trying to explain. Please, someone give me an answer. Thanks in advance

Unknown said...

Hello

I am further ahead of a friend, yet her Rank is higher than mine,, Why is that

Thank you

Unknown said...

A creature like a frog is in Candy Crush 547. You must eliminate this frog to win. It may have sometime to do with 5 straight string, because many show up at the end of the game. How to end the frog?

Cookie Kirby said...

@Unknown on 21st December. Please read this page to see how to use the frog
https://candycrushsagaallhelp.blogspot.com/search/label/Frogs

Alida said...

Waarom kan ik mijn 20 levens. Die ik elke dag op kan halen. Nu niet meer ophalen. Ik heb 5 levens en meer krijg ik er niet. Ik vind dat heel vervelend.En het spel loopt steeds vast. Graag uw hulp.

JB said...

What good are sugar stars and gold crowns