Frequently Asked Questions

Here are some of the most frequently asked questions about the Candy Crush Saga game.

Q:  Why can't I ask for lives on Candy Crush?

A:  If you run out of lives on Candy Crush you may get this popup when you try to request lives from your friends. The offer is to play a few levels of another King game. You may also get some free boosters as well as 5 lives if you claim the offer.
If you do not want to claim the offer and prefer to ask friends for lives you can avoid getting this by asking for lives BEFORE you run out completely.

Go here to find out how to get UNLIMITED LIVES.

Q:  Where do all my lives go?

A:  You are only allowed to have 5 lives at a time, So any more which are sent when your lives are full will be lost on a PC or laptop.  On mobile devices you can save extra lives in your message box providing you don't accept them.

Go here to find out how to get UNLIMITED LIVES.

Q:  Why can't I use extra moves on Candy Crush?

A:   Extra moves are sent by your friends when you have been stuck on a level for a period of time, usually 2 days.

They can only be used on the level you were on when you received them, so once you have passed that level the extra moves will stay there.

Go here to find out about EXTRA MOVES

Q:   How do I get a ticket to move on in Candy Crush?

A:   The game is divided into sections of 15 levels, starting at level 20. After you have completed each section you need to ask friends who play Candy Crush Saga for tickets to move on to the next section. 

The more friends you ask, the quicker you will get your tickets and continue playing. You need 3 tickets.

Mobile device players who are not connected to FB will have to pay a small amount to download the next section.

Go here to find out how to GET TICKETS.