Read on for PC or laptop issues.
If you are having problems with Candy Crush Saga or any other game, such as:
Candy Crush Saga won't load properly.
Candy Crush Saga freezes during play.
Lives and gifts not registering.
Candy Crush Saga runs very slowly.
It could be that your browser is becoming
overloaded and needs clearing out.
Every browser suffers from this problem if you don't
keep up with daily maintenance.
The following links will take you to the help pages for the
three most popular browsers.
Just follow the instructions and you should see some
improvement in performance.
Also make sure you have the most up to date version of
If you are still having problems with Candy Crush Saga or any other game try closing down your
computer completely for a few minutes then restarting.
This can have a surprising effect, especially if you normally
leave it on standby and never completely shut down.
Still having trouble?
Try a different browser, particularly if you normally use
internet explorer.
If this fails you can uninstall candy Crush Saga and re install it after about half an hour or more.
You won't lose anything by doing this as your progress is
stored on servers, NOT on your pc.
You can also download Ccleaner, which is a program to clean your browser, cookies, etc
Go here to download Ccleaner
Go here to download Ccleaner
Candy Crush Saga loads to 29% then stops,
how can I fix this??
If none of the above works then you can turn off secure browsing in FB, sometimes this will enable the game to load.
Here's a video to show you how to turn off secure browsing.
Sometimes none of the above works, here is a new fix we have just discovered if your game fails to load or crashes on loading, especially with Chrome.
Open an incognito window and log into FB as normal then open the game. As of writing this it works every time. My game has been crashing on loading for months and even when it finally loads I have no sound for the first few games.
Here's how to open an incognito window if you have never done it before.
Simply RIGHT click on the Chrome icon at the bottom of your screen and choose "open a new incognito window" Then log into FB and open the game as normal.
Thanks to Dale Dyson
MOBILE CACHEHere's a video from the Candy Crush developers that may have some additional info to help you.