Read on for PC or laptop issues.
If you are having problems with Candy Crush Saga or any other game, such as:
Candy Crush Saga won't load properly.
Candy Crush Saga freezes during play.
Lives and gifts not registering.
Candy Crush Saga runs very slowly.
It could be that your browser is becoming
overloaded and needs clearing out.
Every browser suffers from this problem if you don't
keep up with daily maintenance.
The following links will take you to the help pages for the
three most popular browsers.
Just follow the instructions and you should see some
improvement in performance.
Also make sure you have the most up to date version of
If you are still having problems with Candy Crush Saga or any other game try closing down your
computer completely for a few minutes then restarting.
This can have a surprising effect, especially if you normally
leave it on standby and never completely shut down.
Still having trouble?
Try a different browser, particularly if you normally use
internet explorer.
If this fails you can uninstall candy Crush Saga and re install it after about half an hour or more.
You won't lose anything by doing this as your progress is
stored on servers, NOT on your pc.
You can also download Ccleaner, which is a program to clean your browser, cookies, etc
Go here to download Ccleaner
Go here to download Ccleaner
Candy Crush Saga loads to 29% then stops,
how can I fix this??
If none of the above works then you can turn off secure browsing in FB, sometimes this will enable the game to load.
Here's a video to show you how to turn off secure browsing.
Sometimes none of the above works, here is a new fix we have just discovered if your game fails to load or crashes on loading, especially with Chrome.
Open an incognito window and log into FB as normal then open the game. As of writing this it works every time. My game has been crashing on loading for months and even when it finally loads I have no sound for the first few games.
Here's how to open an incognito window if you have never done it before.
Simply RIGHT click on the Chrome icon at the bottom of your screen and choose "open a new incognito window" Then log into FB and open the game as normal.
Thanks to Dale Dyson
MOBILE CACHEHere's a video from the Candy Crush developers that may have some additional info to help you.
60 comments:
I'm playing for level 70, then i did the crush saga, I'm waiting for the next game (level 71) then the game didn't come out, that time I have 2 lives more, I dont know what's going on,the games or my laptop. What I did, I turn off the games for like 5 mins., then I turn on again,I said WHAT ? I need to play again the level 70:( you know what ? I've been stocked for that level for one week :(, can u do something for this ? and why this is happened ? thank u and I really apreciate it, God bless !
Still can't get it to load past 31% on any browser I've tried. I give up.
funny how this is the only dang game i have problems with, nothing else makes me clear stuff when i wanna play... hmmmm ah i found a fix for this...
NOT playing anymore :)
Same here, can't get it to load past 31% mixing ingredients.
I am getting this scenario too...I am using either of my 3 browsers...and it still happens to not load past 31%.
stuck at 32% for the last 2 days even after cancelling and re-downloading, i even tried downloading from pc to phone still stuck..
Same here, I can't load past 31%. I've tried everything the developer suggests with no luck.
Stuck at 19%. Cleared cache, history etc, restarted pc. Still stuck at 19%
same im stuck at 19% tried everything still wont load
Stuck at 19% and still won't load.
I feel sooo much better that other people are having this problem too. I can't get it to load past 19% and I've tried all of the suggestions. If anyone figures it out will you please post the solution? Thanks
just sorted it, follow instructions in video above, you have to disable secure settings on facebook
yeah.. disabling it didn't help. still stuck at 19% here.
Worked for me, maybe after you do it you should sign out and then sign back in, worth a shot
this happen to me before it usually means they're doing maintenance on the game sometimes you have to wait 24 hours
candy crush saga not loading please help
Sounds like I shouldn't be so upset since it's not just me. Maybe I'll just read a book.
The load has been stuck on 61% yesterday and today :-(
was stuck on 70% then did the browsing cleaner and now can't get past 6%. Grrrrr.
Yes I am stuck on 6% too!!
I believe there's something wrong with the game, if this many people have the exact same issue. I've been having it for a week now, and I've done everything from rebooting to clearing caches and temp files, to disabling secure browsing--- nothing works. I even reloaded Flash Player. I continue to get the error and freezing when loading, only for it to never load. I'm using Mozilla Firefox, but it does it on my Android phone as well.
Me too! :-(
2 days. Won't load at all. Blank white screen. I've done all the suggestions. Nothing. I'll wait since many people seem to be having this problem as well.
I'm stuck at loading 3% and have been for three days now. Since I have not been ablt to get past level 65 for three weeks this might be just what I need to stop playing. Glad to hear others are having the same problem and not just me though.
Glad it's not only me. Been stuck at 2% for 2 days now. I might try to uninstall then reinstall.
I have a blank white screen as well. You would think for a game as popular as this one they would reply to problem issues. Mine has not worked for more than a week :(
I had the same problem previously. I installed the latest flash player and it works now!!
For about 2 weeks Candy Crush only loaded to 2% for me as well, then miraculously without doing anything it started working again..... for a day.... now it's back to only loading to 2%. bah humbug!
Readed all the comments... I have found a way! I had the same problem as you all have. Close your game and visit Candy Crush App page on facebook then click 'playgame' on its page. The game loaded 100%
Hope it work for you!
Stuck at 36%. Cleared cache. Cleared download & browsing history. Upadated & restarted computer. Enabled, disabled then enabled again fb security. What gives?
Tried all steps above... won't load past 36% for me either. *#&$)@*#@
mine has been the same for over a week now, loads to 56% and wont go any further !! so annoying
Been stuck on 2% for 2 weeks. I thought it was because I downloaded it onto my I phone as well but have uninstalled and it still wont work. Fed up.
I am not too pleased. It freezes at 37% while using FF browser and I want to play.
stuck on 36% for 10 days , need helppppppppppp tried everything
changed windows clear history cashe cookies downloaded latest version of flash player and java nothing helps please clarify!!!!!!!!!!!!!!!
Every time I try to get into my message folder to get lives or give requests for tickets
It kicks me out of screen and starts over ..playing from android phone ..help please am on high level ..don't want to start at level 1 again !
Tried everything on this page include turning off secure browsing on FB. CCS still freezes at load screen!
SAME HERE !!!!!!
please tell me how to fix it
I FOUND THE SOLUTION !
I downloaded CyberLink PowerDirector 12 and it conflicts with Candy Crush Saga and not with the other games like Bubble Witch Saga. I will try to uninstall this to see if it works or if it doesn't work I'll play another game.
Same thing completed level 49 and it won't let me go no further, I am playing on a 3G phone, what can I do
Greetings from Ohio! I am one of many suffering from the recent KING game problems of freezing/not loading. I am extremely frustrated as I am on day 4 of Candy Crush not loading past 87%. I have tried everything recommended - clearing the cache in my browser, upgrading to recent version of flash player, downloaded CCleaner and ran it to clean out files. I've rebooted my computer, I've used a different browser. It still won't load games like Candy crush and Farm Heroes. HOWEVER, I know it's just my computer - I have Windows and my boyfriend has Apple Mac computer, I was able to get on his computer to play candy crush yet mine still won't work. Any other suggestions will be greatly appreciated! Also - I have been subject to CC freezing right after you beat the level and then it won't advance you to the next level. SO FRUSTRATING~!
been stuck at 82% load when trying to play from fb.. never loads.. bt it works fine if played through bluestacks ... sort a inconvienient for me... connecting through is crap..
LOL, PLAY OTHER GAME...
That same thing happens to me
It's strange, I never have a problem with it loading on my iPad, where I have the app installed. Just on my laptop, where I play directly through facebook
I've been having trouble loading Candy Crush for a few weeks now. I've joined King.com, sync'd king with fb, and my mobile. Tried Firefox, Google Chrome, Internet Explorer, updated Adobe Flash, Cleared Cache...still Wont load on my PC, or my hubby's PC. It will load on my mobile phone but it wont let me play the level I'm on 830. I get a little candy crush person holding a wrench saying "soon there will be new places to explore. Until then you can replay previous levels to gain higher scores and more stars! I know there's more levels so what gives here???
There was a glitch in the CC software and I reinstalled the game and lost everything except the level I was on...spent so much time and money accumulating 400 lives and 20 color bombs and 12 switching hands etc...how do I get this back?? Any suggestions? Thanks Level 946
SOLUTION: For days Candy Crush would not load past 6% so I went to settings on Facebook and deleted Candy crush from my apps. then I rebooted and went to the Candy Crush page and it started normally. Everything was the same. I did not lose any messages or levels.
Sorry Not Solution. Mine has also just been loading to 6%. Have spent the morning doing everything King suggests. Everything this page suggests. Have removed Candy Crush app 4 times now and rebooted. Now it loads to 8%. NOT a happy bunny.
SOLUTION FAIL - I posted the solution 2 posts back. It worked that time. 2 days later the game does not load AGAIN and the solution did not work this time.
Candy Crush won't load. Tried your idea of opening Incognito page. Still does not load. Sorry to burst your bubble, but obviously doesn't work every time.
My candy crush is not loading on my Android phone. It goes to the king screen then flashes black. Then returns to my home screen
Either everytime I pass a level or I run out of lives it goes to the King Loading.... screen and hangs there Forever.
When Starting the Game it hangs at the loading screen for 5 minutes and 20 seconds and I get a pop up to log in with my username and PWD, then for 3 minutes and 12 seconds it finally loads the game and I can hit the "Play" button on my iphone.
The latest update is the big attribute here, never had these problems from previous revisions.
The game on my cell phone has loaded 3 more episodes while the game on my computer says it's waiting for new levels. My computer stops at level 1205 while my phone goes to 1250. If I uninstall & reinstall on my computer I will lose all of my boosters. What else can I do?
So, CC updated, and then wouldn't load. I tried restarting.I went to the uninstall and reinstall, because
"If this fails you can uninstall candy Crush Saga and re install it after about half an hour or more.
You won't lose anything by doing this as your progress is
stored on servers, NOT on your pc."
Now I can play at the level I was on, but all my purchases and boosters I collected are gone! What's up with that, and how can I get them back??
When I try to play CC it turns my tablet off. Have tried to uninstall but when I press the CC app it also turns tablet off
I am playing 'Candy Crush' on facebook but every time the game opens lately there is a pop up window of 'More Games'on the right side of the screen.This is covering the last three rows of the board & making the game impossible. I have tried closing this but there is no visable way to do this. I have also shut my system down, cleared out all cookies but now I'm out of ideas. There is no problem with my Candy Crush on my mobile phone. Any advice or information to solve this would be great... cheers crushers...
thanks for sharing with us this info i really appreciate your knowledge
schedule an email in gmail
thanks for sharing with us this info i really appreciate your knowledge
schedule an email in gmail
I can’t get my game to load to my iPad it just flashes then goes back to the Home Screen
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