Candy Crush Saga game mobile app problems?
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If you have a problem with playing Candy Crush Saga on your mobile phone, tablet or ipad/iphone here are some solutions to common problems encountered so far.
First you should check the compatibility of your device.
This image is from the developer and gives a list of the recommended devices which will run Candy Crush Saga without too many problems. There are devices not on this list which may still work, but eventually older devices will cease to function.
If your device is on the list and you are still not able to play a simple thing to try after clearing cache etc. is to turn it off completely for a few minutes. This gives it chance to organise the limited memory so when you turn it back on it may well work again.
This worked for me.
!The next thing to do is make sure you have downloaded the latest updates from Apple or your app store.
The following video will show you how to update your app on your mobile device.
If you play on a Mobile device, you need to reconnect with Facebook once a day, that will usually fix any problems with Gold or lives!
If you are sending out requests for tickets and your friends are not getting them, or you are not receiving tickets sent by your friends, try this advice andy Crush All Help group members.
When in CCS, try logging out of FB, shut down CCS, remove it from cache (double click the start button, find CCS, then sweep that window up), open CCS, then log back into FB. I do this at least 3 times a day just to make sure I answer all requests. Hope this helps.
I don't have access to the Kingdom!
A little tip for people on mobile that can't connect to FB..
If you have the FB app installed you can open the FB app, touch the 3 lines top left, scroll down to the apps, candy crush should be listed on the left side, touch that and the CCS app should open and now connect you, It works, some just don't know how to do it.. If that fails, you need to delete the CCS app,
If you have changed your FB password
If you change your FB password
Settings app>Facebook>delete the current account (no you won't lose anything) Enter in your email address and new password>save> Open CCS app and connect again! Delete the CCS app NOT THE FACEBOOK APP, re download and everything will work again.
Mobile app players are able to keep lives saved up in their message box for a certain time, but they occasionally vanish.
Sometimes when you download updates, sometimes for no apparent reason.
There is nothing to be done about this.
If you contact the developers about this issue they will tell you that you are only supposed to have 5 lives so will make no attempt to help you.
Take advantage of the bounty while you have it, but don't cry when they go...
Message: The game does not have access to the Kingdom!
Fix.... Force a reconnect to Facebook.
Once a day before you start playing you can do this to
make things run smoothly.
CLOSE CCS (x it in running apps)
Go to
SETTINGS->Facebook->Allow these apps to use your
account:->
Then for Candy Crush slide to off, then slide to on.
Open CCS, it will ask you to connect.
If it doesn't you probably didn't close out of the app
completely.
Close out completely and start the process over.
This may help your problem.
Doing this daily will help a lot of problems.
Check your internet connection.
- Go to your device’s Settings menu.
- Scroll down and tap on Facebook.
- Here you will have a Candy Crush Saga setting . Please disable > re-enable this setting then check if the issue you are experiencing still occurs.
Still having trouble connecting to facebook from your
Android phone?
Try this: Go to settings (system settings) and then
click on 'developer options', scroll down until you see the
apps (or applications) heading and then find the "don't keep
activities" box. If this box is checked, that's your problem.
Uncheck it and you should be good to go (as long as you
are signed in to facebook on your phone). If the box is
already unchecked, try something else.
Tip from Deljuan Jones
I solved my not being able to connect issue on my iPhone 5 by deleting the Facebook app, then deleting my account info from the Facebook that's integrated into iOS settings then I tried to play and it took me to Safari to connect with no problem then I reinstalled Facebook and put my account info back the Facebook section that's integrated into iOS!
Tip from Mags Spiers
Double click your home button and all the apps you have
been in will display along the bottom there will be a small
red - at each hit each to close this app, all the apps you go
into although you come out of them still run in the
background once you've closed them all go back into candy
crush then into your setting and hit connect it should work
now.
Or try this
Close the app by clicking on the bottom left hand corner, remove your fb account from your phone, open cc and it will ask for Facebook account, add it and all will be right with the world of cc!!
If I try to reinstall the game, will I lose my progress?
If you played while connected with Facebook, your progress is stored on the Facebook account and will not be lost. However, if you played offline (not connected to Facebook), the progress is saved locally, on the device, and will be lost when the application is deleted or the phone restored to factory settings.
I solved my not being able to connect issue on my iPhone 5 by deleting the Facebook app, then deleting my account info from the Facebook that's integrated into iOS settings then I tried to play and it took me to Safari to connect with no problem then I reinstalled Facebook and put my account info back the Facebook section that's integrated into iOS!
Tip from Mags Spiers
Double click your home button and all the apps you have
been in will display along the bottom there will be a small
red - at each hit each to close this app, all the apps you go
into although you come out of them still run in the
background once you've closed them all go back into candy
crush then into your setting and hit connect it should work
now.
Or try this
Close the app by clicking on the bottom left hand corner, remove your fb account from your phone, open cc and it will ask for Facebook account, add it and all will be right with the world of cc!!
If I try to reinstall the game, will I lose my progress?
If you played while connected with Facebook, your progress is stored on the Facebook account and will not be lost. However, if you played offline (not connected to Facebook), the progress is saved locally, on the device, and will be lost when the application is deleted or the phone restored to factory settings.
I am getting the #111858 when trying to connect to Facebook on my Android phone. How can I solve this problem?
Navigate to Settings on your device, tap on “Developer options”, scroll down to “Apps” and make sure that the “Don’t keep activities option” is unchecked.
Do you share your ipad with someone else?
If you do and you find you cannot connect to FB, you will need to delete the other person's FB details and re-add your own, some devices seem to have no facility for sharing.
My game crashes when I enter a level what should I do?
My game crashes when I enter a level what should I do?
A game crash is usually caused by memory issues on your device.
The best way to fix these issues is to restart your device, which clears the memory.
To prevent this happening keep your lives down to below 100 in your message box...If you have more when you log on just accept them until you are down to 100.
To prevent this happening keep your lives down to below 100 in your message box...If you have more when you log on just accept them until you are down to 100.
I have no moves left but the game is suggesting an impossible move. What can I do?
This is common and is usually cured by trying to make a move somewhere else on the board. If that doesn't work try switching off the device for a few minutes, then restarting.
Try holding down the top button on your iPhone or iPad to turn it off, and then try Candy Crush Saga again.
If this doesn’t help, uninstall Candy Crush Saga and reinstall the game again.
But only if your game is synced with Facebook!
If you are not synced with Facebook you could lose all your progress!!
I have connected to Facebook, but my progress from Facebook does not show up on my mobile. Why?
When you are on the map, there is a small symbol on the lower right side of the screen. If this symbol is red, then it means that synchronization with your Facebook account has failed. If it is green, then synchronization is complete. When synchronization fails, you will need to find a better Internet connection and try again.
When you are on the map, there is a small symbol on the lower right side of the screen. If this symbol is red, then it means that synchronization with your Facebook account has failed. If it is green, then synchronization is complete. When synchronization fails, you will need to find a better Internet connection and try again.
I do not have access to the kingdom!
If you've tried everything else and you still can't connect try un- installing the Facebook app and re-installing it.
FB sometimes does updates which may stop your game updates from working properly..
If you've tried everything else and you still can't connect try un- installing the Facebook app and re-installing it.
FB sometimes does updates which may stop your game updates from working properly..
My Game is on different levels on my mobile device and PC
To synchronise your games try turning off BOTH devices, then turn them back on and open Candy Crush Saga through FB in both devices.
They should then be on the same level.
This will only work up to the last level available for mobiles.
If I log out of my Facebook account and someone else logs in, will I lose all my progress?To synchronise your games try turning off BOTH devices, then turn them back on and open Candy Crush Saga through FB in both devices.
They should then be on the same level.
This will only work up to the last level available for mobiles.
No! The game supports multiple logins with different Facebook accounts. If you log out from Facebook, your local progress will be restored once you log back in. If you log in with another Facebook account, then the progress from that point will be logged to that account. If you continue to play without being connected to Facebook, then the progress will be merged with the progress of the Facebook account that is logged in next.
None of the above works! I still can't connect to Facebook.
As a last resort if nothing else works you can restore your phone to the factory settings.. You will lose any information you have added and the game will be removed, but this has been found to cure most problems.
Log out of Facebook and close the Candy Crush Saga app completely. Double click the home button to close the app.
Join our Facebook group for friends who play and more tips and help
ContactIf you require further assistance, please email ccsmfeedback@king.com
ContactIf you require further assistance, please email ccsmfeedback@king.com
HAPPY GAMING!
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