Contact King.com.


If you are having problems with Candy Crush Saga  that are not being helped by cleaning your browser or if it isn't working properly in some way you can contact the developers by writing to them on THIS LINK, If you don't see your issue make a new post, but usually if there is a problem you will find others have posted and there may even be an answer...

If the issue is with payments you need to contact Facebook  or whoever you paid through and not the developer.
You can do this by going to FB help in the drop down menu under your home tab, or go to your payments section on mobiles.

Alternatively you can report the app here at the bottom right of your screen.


160 comments:

Anonymous said...

You have an add which is insulting to color blind people calling it an intelligent test. If king.com doesn't know the difference between an intelligent test and a color blind test; you should not make the ad in the first place.

Stella said...

I changed the date on my Android Google Nexus, In the beginning I got more lives, then one day it added 20,000 hours to getting lives' so on my Tablet I do not get 5 lives everyday' clock has been counting down for a week.If I'm on laptop I get my lives with Candy Crush. I cleared my cacheand put correct date still to no avail..help

Anonymous said...

The game goes off your device's clock. Let's say it's 5:30, if you change your clock to 6:00, you'll get another life. But if you change your clock to 3:00, you'll have to wait another 180 mins (until 6:00) before they will give you another life.

The trick to reset this is to make sure you have max life either by accepting gifts or setting your device's clock forward. Then go back and play a really easy game and beat it. Then exit the game and reset your device's clock to the real time. Important: You have to beat that easy game and keep all 5 lives.

Smitty said...

I have spent money on this game MANY times, so I'd think little things like this wont happen, however, I had many lives saved in my messages and they've disappeared on me 3 times now. Like 50 lives total. It just now did it for a third time. It's working my last nerve and I'm about to delete the app completely!

Anonymous said...

Hi. I used to see the lovely videos at the end of each levels until I reach level 90+. Now I don't get any. What's wrong?

Anonymous said...

We have been Stuck on level 65...forever !!! Finally got down to 2 jellies left...So I broke down & bought extra moves...just as it was processed...a message came up that said Candy Crush had shut down ! ! I NOT ONLY. Lost my extra moves...I LOST THE GAME W/ Only 2 jellies left ! ! I AM VERY...DISAPPOINTED ! !To say the least !!!!!! Can Anything B done ???

Anonymous said...

I have changed phones and now I can not connect to Facebook and do not want to start over from the beginning. What do I need to do? Have an Android phone.

Anonymous said...

Why on level 341 do no candies go in center row n when u go across from left side to right w sttipe candy, it wont clear the line. Is there a glitch in the level? I never buy anything.

Anonymous said...

how come this game doesnt load??? its stuck on 34% all day.. please help

Anonymous said...

Could you tell me if the game Candy Crush is provided on Windows Phone? if so when ?

Anonymous said...

I play Candy Crush Saga on Facebook on a laptop and Candy Crush was my favorite game until the update on June 16, 2013.
That update really spoiled Candy Crush for me and I am writing in the hope that the problems caused by this update can be reversed.
Running out of lives now takes me to a drop down with Claim offer or Buy . Clicking on the Claim offer produces another drop down with an offer to play a new game (Papa Bear Saga). Clicking on that takes me back to the game, clicking on that takes me to the Claim offer …. and the dance begins again.
I am unable to ask friends for lives, even clicking on the + on top gives me the same response - the drop down with Claim offer or Buy.
Before the update I was able to ask for lives from friends and I was also able to get new lives by watching commercials.

dondons said...

Cant update to level 366on my tablet

Anonymous said...

Did you get an answer yet? I''ve got the same problem.

Anonymous said...

same problem here too.

Anonymous said...

same problem here! UGH so annoying!

Anonymous said...

didnt get any answer for this problem grrrrrrrr

Anonymous said...

i was wondering if there is a certain level that u get up to where u can no longer ask friends for lives..i use all 5 of my lives and then only get option to watch a video or pay...pls help!!!!

Anonymous said...

my son just bought a booster that increses my lives from 5 to 8.. i don't want it as i have finished all the levels..he's only 4 so didn't know what he was doing.. is there anyway to un do this please?

Julia said...

Not all of my friends show up. I would get a Facebook notice that they have sent a request yet the message does not show in the game. How do I fix this?

Anonymous said...

Claim offer of playing papa bear to get a life or hammers...I completed the challenge and DID NOT get my extra life or my boosters. I prefer to ask friends and now this option is gone. I have been stuck on level 181 for a week, many times I am just one move short of beating it. With these new options I am on the verge of quitting this game, it is boring now

Anonymous said...

This is also happening with me also it will not let me finish my game on level 101 and it will only let me make 3 moves and it says game has ended and I still have 21 moves left.

Anonymous said...

i cant ask for lives bcoz this game wants me to buy the sweet offer thing, that is so unfair when others can ask for lives and i cannot, that is a big shit

Anonymous said...

yap thats my problem too, i cant ask for lives,you need to nuy the sweetest offer thing, wtf!

Anonymous said...

Where do you find lives that people have sent on a laptop or PC. No px w/iPad, but can't find on other computers. Help, please.

Unknown said...

My friends are sending me lives but I'm not getting them

Anonymous said...

Several times I've bought extra moves & after I paid my iPad shuts off, losing extra moves I paid for. Also, when friends send me 3 extra moves, it doesn't give them to me?
Please inform....

Unknown said...

I just got a new phone do to loosing my old one. I was on level 103 and I don't want to start all over. How do I get back my game from where I ended? I tried to download it into this phone but it starts at level 1 please help me.

Unknown said...

I have the android revolution and every time I try to to open candy crush I get the message the application candy crush has stopped unexpectedly and I have to force close it. I hae uninstalled and installed it over and over. Verizon said that my phone was updated and the game needs to be updated. My husband has the lucid and he gets the message that the game is not compatible with his phone which was just upgraded also.

Anonymous said...

Is there a bug on level 391 for non pc users completed orders countless times but with not enough points its impossible yet see a lot of people on kther forums sayin they manage no probs wen on a pc points come much easier seen loads of phone kr tab players with this problem

Anonymous said...

Level 421 on Android has a bug where I had two striped candies together but before I could switch them, it reshuffled board. Still had pizzas on screen. This is ridiculous, especially in a level where switching stripes is the main objective! King, please fix!

Anonymous said...

How do I so someone from sending me requests for lives? I get them back to back, many times a day, it's becoming very annoying

Anonymous said...

My game just keeps loading at level 65 and is not opening. so I am stuck how can I move on and play level 65 in candy crush

asasdad said...
This comment has been removed by the author.
Anonymous said...

Can someone help me ive tried the relevant pages and they replied with an answer to a question I didnt ask. When I make a purchase through google play I am charged for that as well as expected but I am also charged thru facebook I would like for someone to help me please and thank you psteelersfan81@aol.com

Piccadilly said...

I lost 197 lives at level 168!!!!! Who do I contact to try to get these lives back?

Anonymous said...

Can the flashing rainbows on level 307 please be removed. Must cause problems for other migraine sufferers ?

Anonymous said...

CANDY CRUSH NIGHTMARE :::::: So I had been been stuck on level 347 for what seems like an eternity. I was about to throw my iPad out the window with total frustration, (after yet being unable to complete this level), I could see I had no moves left and required 1 wrapped candy to complete the task, and for what ever reason, I didn't care, that last wrapped candy exploded much to my delight , finally I could now move on. Well that's what I thought, I picked up my iPad to play on, to find that I was still on level 347. The game had not registered my completion and I'm still on level 347. Help help help, I can't go through this again.
,

Anonymous said...

Why i can not connect my app to facebook ? It was connected and now I unstall the app and reinstated but the same problem :( :(

Anonymous said...

I recently updated my Candy Crush App and ever since I have, any life I am given in my messages disappears after a few days. I had 35 lives saved to help me through a level taking me forever and they ate now gone. This is very frustrating...please advise thank you

Anonymous said...

I had finished level 77after working on it for long time, finally. I was working on level 78 and it just sent me back to level 77. It is too hard to get passed a level, for it to set you back. Not sure I want to play a game that does that.

Anonymous said...

Level 347,I have been stuck on it for some time now,come close a few times,but can't clear it.need more moves and boosters,to pass this level.its frustrating,the game is actually kind of fun until you get to a level like this.

Anonymous said...

I m unable to get free lives in candy crush saga... i changed my tab's date n its showing 6311721:45 for next set of lives... ease help me to come out of this... not able to do ths even after forwarding my tabs date

Anonymous said...

I m unable to get free lives in this game even after forwarding my tabs date.tym it shwng is 6311721:45 please help me

Anonymous said...

The life section says that I cannot get another life for over 200 hours. Why is this? I just updated it. I play it on my HTC phone .

Anonymous said...

My candy crush keeps stopping after playing for 10 seconds, forcing a shut down. Why is this happening

southron_98 said...

I hate reloading it always appears to make things worse. First it up stating it would be 2210 hours until I could play but it allowed me to play today but progress is not registering; fruit goes to bottom of page but not off.

Unknown said...

My cousin has a huge problem,she is on level 53 and she has no lifes.For an unknown reason it says she has to wait for 1126885:53 hours omg :O any ideas guys???

Anonymous said...

Can someone please tell me when this new levels (after 530) are coming? It's been a while since the game was updated outside of the Dreamworld

Juramp said...

Why do I not have any further games after 487 on my iPad. When will more be coming. Been this way for months...... JR

Anonymous said...

How do you move on from level 50. Each time I complete the leve it tells me my new target to reach next is the total I just achieved. This has happened 3 times and now have an impossible target to reach. Facebook friends send lives butbthis just lets me play on. In the past you were offered quests tomwin and move on. Help!

Julie said...

I completed every level and now it's gone back to level 547 with the other levels I completed gone!! I spent a lot of time and money to get through them! Very upset! How do I get them back?

Anonymous said...

Game will not load.. It started as a sporadic problem.. now it des not load at all.. stays at 2%. anyoneelse having this problem?? how do you resolve it??

Unknown said...

I HAVE NOT BEEN ABLE TO CONNECT FOR THE THREE DAYS. I PLAY OTHER GAMES BY YOUR COMPANY AND I AM ABLE TO CONNECT WITH BOTH OF THE OTHERS. I HAVE DONE CLEANINGS, RESET, AND UPDATES ON THIS APP, AND STILL NOT CONNECTING! PLEASE HELP!!!!

Unknown said...

HOW DO I STOP THE AR*SEHOLES FROM SPAMMING ME VIA MY FRIENDS ON FACEBOOK?! NO MATTER WHAT SETTINGS I CHANGE I KEEP GETTING SPAMMED! IVE HAD TO START DELETING FRIENDS ITS RIDICULOUS!!!!

GSMarlene said...

I'm playing on my kindle fire. I've completed level 65 three times now, but it won't let me pass. Keeps upping the target points and making me do it again. Saw this on a couple other levels, but just once. This one's killing me - says I need over 360000 points now. Crazy.

Anonymous said...

I'm on level 578 and it took me back to level 575 this isn't right I'm ready to beat the game. Please help me.

Anonymous said...

Hi, I've been playing Candy crush almost since the day the game came out and still get quite excited when the new levels get added. My question is, at the moment I am on level 575, whilst playing level 575 again yesterday on my Samsung galaxy s3 I completed it and the option came up next, I pressed next and this allowed me to move forward to 576 once I had completed that level it came up next which once pressed moved me forward to 577, however, my phone nor my iPad have been updated. Q. Why don't all devices update at the same time and never before have I been able to move forward before the update. Thank you in anticipation of an honest answer.

Anonymous said...

Hi,maybe I could get some help: I ve been playing candy crash for a while level 120 , purchased to unlock next episode 3 times when I had to upgrade my iPad ,something went wrong so I had to restore it . Now I have lost everything but most important was the progress of candy crash level 120 , I could still see the purchases in my account . I couldn't t make no back up so yeah...is any way I could get back the game from level 120? Thank you

Anonymous said...

Lock out. For over 36 hrs but not let me advance to next level can you help me had only to people unlock me could not get the third person from Face Book

Anonymous said...

Game stops after about 20 secs doesn't matter what stage i play please help as I love playing candy crush.
This is very disappointing! !

Anonymous said...

On level 425 for a couple months now.so not fun anymore. Many bugs showing on this level. Not getting combos when making them is the worst. I would delete but I need something t do in between my other games. Sorry King you have turned out to be an EPIC FAIL

Inder said...

Hi,
I bought a new phone how to get the same candy crush level which I reached on my old phone and at he same time I am playing candy crush on my fb account .
plz help me out....

Archana said...

I was on Level 205 on my iPad and I connected to fb through the game. It threw me down to level 155 when I did that! Now I am unable to get back to Level 205 , even after disconnecting from FB .....please let me know what to do

Anonymous said...

I lost over a year of beating levels when I was made to log in through Facebook (which I was trying to avoid doing in the first place). I was past level 409, can my progress be reloaded?!?

So frustrated! Thanks!

Unknown said...

Inspite of having internet connection , i am unable to connect via facebook. Am at level 440 on mobile and its showing session expired and no access to kingdom,though facebook account is active

Anonymous said...

This level Not as hard as you think & if you spin your wheel daily you should use your boosters, they work! You mite have to also spend a dollar or two for extra moves...

Unknown said...

Why the game on mobile is showing no access to kingdom. Unable to spin the wheel and accepting the request from friends though my fb account is active. Plz help

Anonymous said...

I'm having trouble with level 181 been on this for over a year can't crack it at all. There is no way I will buy boosts playing the level over and over gets boring if you want the players to stay with your game then give us a little help

Anonymous said...

I have a serious problem with candy crush.I went on my daughter's Facebook and I did not log out and I was playing my candy crush from MY Facebook and I passed now my daughter has the level which was suppose to have I'm stuck on the same one while daughter passed it already.

Unknown said...

Level 717 should appear with 3 color bombs with 4 orders of color bombs to achieve.This level appears with 1 color bomb ONLY can you please fix up this level so it is achievable tyvm.

Yours in Anticipation Kyle

Unknown said...

My friend is on level 89 he linked to his fb to save progress. When he did it opened all bridges and some higher levels here and there. Well he cracked all the jelly on 89 but was not able to advance to 90 . We notice the target goal was 600 million something we uninstalled and install, we also unlinked his fb with no luck. What do we need to do?

Anonymous said...

level 70 NOT funneling candy therefore impossible to play or advance cherylmg@msn.com
4506

Anonymous said...

Hi I have used your game to buy various items leaving me massively overdrawn I wish for all the funds back as I am furious about this

Anonymous said...

I have just started playing Candy Crush Saga.
1. Though I completed level 42, it is asking to play again. Why?

2. Connecting through Facebook /internet, no.1's score is shown as 1845054443. Is it possible?

deepak2101@yahoo.co.in
















Unknown said...

I've tried contacting the King twice still no reply from them.

Emily said...

My mom was playing candy crush for over two years and got to level 427 and went to play it the other day and it bumped her all the way back to level one. Is there any way she can get back besides just replaying the game? It deleted all of her data and shes very upset about it.

Anonymous said...

Beat level 455 and trying to advance to 456. It won't let me play the 3 minigames to get the ticket to advance. I have logged out of facebook and it still keeps telling me to ask friends or spend money. Is there a way to get the 3 minigames back?

Cocker said...

I have played this game, seemingly for years, happily avoiding Facebook (I haven't got and don't want an account!) Recently, I have discovered 'friends' with coded names, requesting lives. I have been happy to donate, largely to get rid of the message from my CC home screen. Having completed Level 575, I prepared for the usual 3 quests, only to find none available - I had to ask 'friends'. I was given a list of names - again, largely coded. Maybe these included some that I had 'helped out'. I am now stuck. I must wait for these people to reply to my request - who knows? The alternative seems to be to open a Facebook account. NO THANK YOU.
Looks like that's the end of CC for me. Please can I have my quests back?

Unknown said...

No shit on level 755 and no quests have stupid facebook for candy crush purposes only but its taking forever to get these people to give me tickets so I have to stop playing now because all of a sudden you chose to take quests away what is the fn reason?!?!?!?

Kathi said...

My husband and I had to get new smart phones. He had nearly 500 plus lives in addition to a number of boosters. When his info was transferred to his new phone he stayed at his level but lost all of his lives and boosters. Are you able to restore any of this for him. The info is still on his old phone which is now no longer connected to Verizon since he has the new phone. He must mail the old one back to Verizon in order to get the rebate for his old phone.

barbmath said...

Hope you fix level 829 soon, as you are losing many, many players.

grandma said...

King stop cheating. This is the second time on your challenge I have won hammers and not received them. On the greens challenge when I pass the gold bars prize I receive this but when I pass the hammers, NOTHING. WHY

Unknown said...

Hi this is Zeinab Ibrahim
This is my problem and please I need help.
I bought a new mobile and started candy crush saga as usual and then I surprised that i lost all my previous prizes (I had more than 90 prizes earlier) although my game is already connected to Facebook.
Please I need my prizes back.
Thanks

grandma said...

Why have I started to go back to game one. I am on 934 and each time I log in I am back at 1. How do I change this?

Anonymous said...

I was on level 47 on my i pad....my cousin played the game and connected it to his facebook to send me a life...in which he was at level 17....as he logged out and i played the candy crush...it was on level 17...either the fb acc was loged out but still the game was on level 17....as i was not connected the game to my fb acc ever....tottaly disappointed....plz help me out.

Unknown said...

My computer keeps staying stuck on level 981 for about 2wks. On my phone and laptop, it stays on 916 when I've completed it for a lot of times. Very annoying and getting me made. I should be on at least 920 after playing after 916. I can do that on the computer since it's got me all the way through to the end. I don't like this at all. I love and am addicted to CC and wish it would get me to the next level. I've installed it on my phone and it makes me lose everything but stays the same. I got my new tablet the other day and it does the same. Please help me!!

Anonymous said...

1001 is a joke waste of time needs to be fixed and at least fair Ilook forward to challenging levels but 1001 is just not fair. On to other games but not King games

Anonymous said...

I have no portals on candy crush saga level 680 pleasehelp

Anonymous said...

I cannot beat level 361. Been stuck for over 4 months. Can I buy out of it and move on or do I need to quit playing the game? Cgeats don't help.

Anonymous said...

Level 724 has 6 colors (red, green, blue yellow, purple, & orange). The sites that give tips, strategies, & videos have only 5 colors. Please have your creators of Candy Crush fix this so we can continue enjoying playing Candy Crush. There are too many colors to make special candies, etc. thank you for having your team to fix this problem. I hope to get a response from you. Many thanks for a quick fis!

Donny G said...

as of two nights ago, I can no longer get CC to start; it stops at 78%. Also, Soda runs very slowly. I have done all the usual cleanouts that are suggested on your site. HELP!!! PLEASE

Anonymous said...

I have just passed 1223 but haven't been advanced. I really don't want to play that one again.any advice welcome.

Anonymous said...

At level 1223 Cindy crush, kindle will not advance to that level. And candy crush soda is stalled on level 250 and will not advance on apple or kindle . Soda has always not allowed any purchases of helpers to be used. Where do I go for help?

Anonymous said...

Hi I'm on level 1190, my friend is on 580, we logged into her facebook to play her cc on my tablet. Now she's all the up with me at 1190. I logged out of her facebook and into my cc and there she is right next to me. When she plays it on her pc she's still with me on level 1190. She's highly upset about this coz now she missed out on all the fun, please someone help!!!!!!!

Anonymous said...

Its says 180 hours until new life what is going on how do I fix I only play on my phone and do not have face book

SadCcPlayer said...

I am not able to get level 1116 to load for the past 2 months. Please help

SadCcPlayer said...

I am not able to get level 1116 to load for the past 2 months. Please help

Elen said...

I changed phones and most of my lives and bonuses disappeared!! I had 1000 messages with lives and 11 balls and a lot of other stuff.. Funny thing is that once logged in Facebook I was at the right level...... I am a bit pissed. If anyone knows the answer please help.

Elen said...

I changed phones and most of my lives and bonuses disappeared!! I had 1000 messages with lives and 11 balls and a lot of other stuff.. Funny thing is that once logged in Facebook I was at the right level...... I am a bit pissed. If anyone knows the answer please help.

Anonymous said...

After reading all the problems I will quit playing now at 103. Not planning to waste money and get hooked. Found some good music to keep me occupied rather than being glued to a computer screen game that really appears to be going nowhere fast. Thanks everyone. Bye

Unknown said...

I cannot download onto my new Samsung s4 tablet. Message saying my device is not compatible

Unknown said...

Hello during the holiday gift challenge I collected over 160 of each booster and today I have not a one and I maybe used 5 boosters but when I logged on a couple days ago I had zero... Help me please and thank you!!!

Unknown said...

Hello during the holiday gift challenge I collected over 160 of each booster and today I have not a one and I maybe used 5 boosters but when I logged on a couple days ago I had zero... Help me please and thank you!!!

Corinne charpentier said...

This is ridiculous!!!!!!!! Yesterday when I spun the wheel it finally stopped on the jackpot and when I pressed claim prize it told me to come back later to come back later to spin and when I did it did the same thing! Thismorning it just let me spin get what it stopped on and I never got the jackpot prize!now I know why no one plays it anymore!and I can't get a hold of a customer service to get help!

Anonymous said...

Help game frozen on level 815 any ideas

Anonymous said...

Is the ccs network down? Game will not open. Starts to load then goes blank. Having problem since December 25.

Anonymous said...

I have made it to level 530 on candy crush saga and all of a sudden all my progress is erased.This has happened twice before but my progress came back.This third time it's been over a week and it's still making me start over.I will not go through the whole game again if the problem is not fixed I will uninstall this game.

Unknown said...

My daughter somehow got more games on my candy crush home screen that is taking up too much room. How can I get rid of them? One icon is an owl, one is candy crush soda and one has a little character which I am not interested in.

HG said...

You keep sending me 5 free lives, just played and went into free lives , third time it doesnt give them at all, why bother sending

Unknown said...

Why did all of my boosters disappear? I had 18 hand switches, 12 hammers,20 colorbombs, 12 coconut wheels, 16 fish, 11 stripe combos, 15 checkmark. Where did they go? That's not right, it took me a long time to get them. Any help out there or am I just going to have to accept it? Its the second time this has happened to me.Any answer or help would be appreciated. Thank you

Anonymous said...

As my wait time ran out to move to next level it restarted my wait time again

Anonymous said...

I can not access message (lives) from friends in dreamworld. The icon is gone.But when all lives are done on dreamworld it gives option to ask friends for lives. ICON IS STILL THERE ON NORMAL CANDY CRUSH side.

Anonymous said...

My message icon for lives in dreamworld is gone. But when lives run out it gives option to ask friends for lives. ICON IN NORMAL CANDY CRUSH SIDE IS STILL THERE.

Unknown said...

I have been playing candy crush saga since before smartphones were even a thing. However I've just recently started playing the dream world quests and it's gotten weird in the last few days. Levels 140+ any that you collect the ingredients for has weird text across where it shows the ingredients and how many you need of each to pass the level. What is going on?

Unknown said...

Can't get lives on "odus the owl" game. Just started. Says full but shows zero. This happens when I use lives in Candy Crush Saga. Never happened before. Always had 5 lives in each game. Please fix this problem.

CC from vero said...

Level 1691 does not have enough blockers on the board to pass the level. Please fix!!

Nannabanna said...

Just played level 1486 did not pass it and it went to do you want to buy extra moves, as I went to play again it jumped straight to buy extra moves, which I did not want and it took my hard earned gold bars and gave me the extra moves on an impossible board which I would never have bought moves for. Why is there not an are you sure question so you can say yes or no and not use your bars? MOST UPSET.

Suneetamathur52@gmail.com said...

I had collected whole lot of boosters n I don't know how they have all disappeared from my screen !!! I think I will stop playing the game as I had wasted many hours getting the boosters ... Can you please ask the game authorities to return them to meso I can play again !?? Or I stop this game !!

Llsupergirl1 said...

I had 2 moves left and paid $6 to buy 4 free switches. On the 4th free switch I bought to win the game it froze on the screen i bought it on and wouldn't let me go back to the game. It'SEEMS happened to me 3 times now. So I just threw my money away! I'm making you rich and i'm feeling taken advantage of AGAIN. FIX THIS SHIT! ABOUT TO JUST DELETE YOUR APP!! WHAT A WASTE!

Anonymous said...

game sucks have deleted it games are supposed to be fun not irritating think you have too many players did not have these problems 2 years ago

Anonymous said...

Level 1807 cannot be completed on iPad. Please fix this. Not enough licorice ever is available.

Anonymous said...

I've opened two treasure chests today. I received the booster rewards, but no two hours of unlimited lives. I only get the regular five. But there is a time clock beside my lives that is ticking down time from 30 ministers. What the heck is that??

Anonymous said...

For the third time all my boosters have been wiped out overnight. I have seen a blog from someone who had 10 of each booster restored to them after this happened. I had more of each booster so can the makers please restore some of mine? Helen

Anonymous said...

I am on level 1904. The icons for new game, etc., cover the 1904 button so I can not pull it up to play. My screen will not move to move it from under the button. I play on a Samsing 7.

Anonymous said...

I am on level 1904. The icons for new game, etc., cover the 1904 button so I can not pull it up to play. My screen will not move to move it from under the button. I play on a Samsing 7.

Beltran said...

I won the stripes contest and did not receive my prizes, it just spins and says calculating scores. Please advise on how to collect my prizes.

Anonymous said...

Ever since the last up date the game crashes, like today I have not been able to get on to play! Don't tell me to close out and reboot, I have and it's still does it. I don't think I. Not the only one! Please fix or its time to delete this game!

Anonymous said...

Why cant I see all the boosters I have when I play on my phone but I can see them when I am on my computer? both my phone & computer are contacted to facebook.

Anonymous said...

With anonymous from dec 4th 2016....I'm having the same problems and it all started when I updated candy crush saga!!!! What's up with that???? I've played this game to long for it to shut me out now!!! To the makers of Candy Crush Saga...lPlease fix this, it's been 3 weeks now.....FIX THIS!!!!

Unknown said...

Hi. I'm Zu Lee. There have been 3 kinds of of boosters in every set of 60 levels till the the set of levels 646-705. However no such a booster from 706 till now 822. What is the problem?

Nannabanna said...

I have just finished a level on the journey round the world. Up popped the casket with my gold bars. THERE WEREALLY NOT ADDED TO MY ACCOUNT. I worked hard to get them used up bonuses and received nothing for it. Please explain.

Unknown said...

My game keeps crashing midway,what do I do?

Unknown said...

I am on level 2010 and I can never get past two moves before the game runs out of any other options for moves and quits. How can I get past this level?

Nannabanna said...

I am disgusted with the game at this time. All my bonuses, boosters, are just disappearing without me ticking them. It is hard enough, I would like to choose when I use my boosters not just have them dissappear.

Anonymous said...

Hi Nannabanna, I am having the same issue. Restarted my android, uninstalled and reinstalled app. Big mistake...now all my boosters are gone. Contacted King. We'll see if they make it right.

Unknown said...

I had to do a factory reset on my phone. Consequently I lost all of the save livessels and boosters that I had saved up. How do I get those back?

Annomous said...

This game keeps freezing on alL of my androids and I lose all the bonuses I have chosen use. This was a fun game to start with but I must admit I am not enjoying playing it any more. Near on impossible to get some of these levels due to the freezing of the game.

Anonymous said...

I start out with say 30 moves i use like 7 or 8 then it says quit ? I still have like 22 or 23 moves left what gives been going on from about 5 days what ti do ?

Mary said...

I agree with almost everyone's comments. I don't see any recent comments from users, but I just lost all my accrued boosters on level 530. I had over 100 color balls, plus over 100 other types if boosters. I did not change devices, uninstall or do anything different. They just vanished. Not much incentive now to win a game since rewards can be randomly lost & can't be restored. I like to challenge myself by trying to pass the level without using any boosters, & save them to use when I can't achieve that without them. Problem needs to be fixed & a way found to make sure boosters are not lost &/or can be restored. I'm sure the technology us there in this day & age. Very disappointing.

Anonymous said...

I was on level 347 tonight and I've just done an update on my iPad and now it has taken me back to level 1. How do I get back to level 347?


Anonymous said...

Been stuck on 1189 forever....players are passing me by--way ahead of ME NOW! The game board gets getting worse! I tried paying for extra moves--no dice...
It constantly shuffles--the chocolate eats up the board--theres hardly any moves-- it should be getting better for me...please help--hard levels shouldn't take this long...must be a bug-or is defective on my computer....I think you want me to quit!!? Whats up?!! I so upset...

Unknown said...

Having an issue with Candy Crush Saga 3669. I am playing on a desktop, on Facebook Gameroom. The game loads but then I get an "Oops" "level failed".

Crush addict said...

I use to be able to reset a game to get the configuration I liked but all of a sudden if I try to reset, I loose a live. What happened??? Not fair!!

Anonymous said...

If I have the space ship or the helmet and I have to close the game for any reason, when I open it again I no longer have the space ship or helmet, whichever I had before. Why? Also, sometimes the game just closes on it's own. When this happens, I also lose the space ship or the helmet.

Anonymous said...

On level 2277 I only have 12 moves

Anonymous said...

Why did you take the spaceships and helmets away???? On the levels I am at which is upper 3000 it is next to impossible to complete the levels without them. Not fair and I refuse to pay for items to play on a free game. Thank you for all my wasted years and time just to all the sudden make it where you have to pay to keep playing or get so mad you do not want to play the game trying to earn boosters just to lose them in a short time.

Anonymous said...

I play with Apple devices...is there any reason why I cannot get the space dash or the mort's helmet on my IMac...I do get them on my iPhone and IPad. Thanks

steve lloyd said...

Hi, my Candy Crush friends have been sending me lives for years.
About 2 weeks ago having used my 5 lives I had no lives from friends,
each day since, I still don't have any lives from friends.
I've spoken to friends and they say they have been sending them.
Having looked on the forum, it seems a lot of people have been having this problem lately.
Can you fix it please

Raangle5 said...

Why am I restricted to 30 levels a week and my friends aren't?

WizzyWiz said...

Level 2871 candy crush saga has 20 moves ... game has 12 moves ... please can you fix this problem

Unknown said...

Por favor estoy atascada hace días en el nivel 6143,no es díficil si no tuviera una falla ,es todos los niveles que como ven son unos cuantos ,nunca me pasó que es algo incompleto o errado ,no sé si alguien me puede guiar?he visto videos en el cual destruyen llave roja y el juego sigue ,yo le pegó y chau juego ,se termina ,que hago ?he estado días atascada en otros niveles pero por no dar en la estrategia ,pero esto me inmoviliza😩😵😩

Grandma7 said...

My level 4463 is 27 moves 170,000 score which is impossible the Color bomb does not give high scores when matched with bombs my highest score had been 72,000. No way can I get 170,000. I need help

Unknown said...

i have been playing for quite awhile and yesterday I had 671 gold bars and you took 200 away?I play alot and sve them.DO YOU HAVE A PROBLEM WITH THAT?This is the 2nd time it has happened!Give me those and the 150 you took from me before!

bonita said...

MY level 4729 is different than Cookies / This has happened multiple times.
Why change the game?

bonita said...

my level 6415 is different than ms cookie's. NOT the problem since KING has changed levels many times. 6415 has a glitch--or f'en rigged to cheat players not possible to pass. SEND INSTRUCTIONS OR VIDEO OF HOW TO WIN--

Unknown said...

I have been playing Candy Crush Saga almost since it began. I’m presently on level 11803. Lately, and I hope I’m not sounding paranoid, but I have been finding that my gold bars are missing (perhaps 30 at a time)… And I cannot seem to get through levels anymore without using several of my boosters. I have almost used them all up and don’t want to pay for them, as I have never done so in the past. When I go on the all help site to get suggestions for a level, I always find that there are 32 lives for example on a level where I only have 20. I just feel as though they are trying to get rid of me as I do not pay money for playing. I do however watch all of their commercials. Is anyone having the same problem? Sadly, I will soon use up all of my boosters and will not be able to play anymore. It has become an addiction and a part of my daily routine. I look forward to it. But right now it is just aggravating me. Please send me your opinions. Thank you!

Karen said...

This 20 lives a day is an absolute joke ! Totally spoils the game !

Unknown said...

Levels are to the point where you have to use a ton of boosters or my gold bars.To the point where is almost sickening!Get the hint!that and why is it such a secret of how many Color balls,fish, and wrapped candy!

jjc57502 said...

Level 5929 sucks! I don’t want to even play anymore! It’s not fun to be stuck on the same level for days and I will NOT pay to play!

Callahan said...

When adds come up to get bonuses I continue to get messages that I must watch entire add to get them even though I had. Or I will get an Ooops message for no reason. Also I was awarded 3 gold bars for a race however they never posted to my game.