Since the launch of the new HTML5 format we have had a lot of players on our Candy Crush Saga All Help group wanting to know how to ask for lives from friends. Here is the information as I can see it on my game and I hope it works for you.
First of all DON'T wait until you have no lives left before you ask friends for more. When you only have one life, or more, click on the heart icon at the top of the game board, you will get a popup with the option to buy lives or ask friends, click on "ask friends" and you will get the following window.
You then have the option to find the friends you want to send requests to, to avoid sending to people who don't play the game, or just click on "check all" to send to everyone on the list. Remember to click "send" and your lives should start to come in.
If you forget to do this before you run out you can still request from friends but it doesn't work so well and at the time of writing you can't choose who to send to, although this may change.
First of all DON'T wait until you have no lives left before you ask friends for more. When you only have one life, or more, click on the heart icon at the top of the game board, you will get a popup with the option to buy lives or ask friends, click on "ask friends" and you will get the following window.
If you forget to do this before you run out you can still request from friends but it doesn't work so well and at the time of writing you can't choose who to send to, although this may change.
When you use up your last life on Candy Crush Saga you should get this popup on your game.
Click on the bottom button where it says ask friends and requests should be sent out to your friends.
You can't choose which friends to send requests to so if you are worried about bothering friends who don't play Candy Crush you can ask them to block the game from their FB so they don't get requests.
Before you request more lives check that you don't have any saved by clicking on the X top right to close the popup.
Then look at the top of the game board and click on the envelope/trophy icon (see image below)
The number tells you how many requests you have and you may not have as many as I have. All your requests are saved in this envelope including requests for help from friends as well as your saved lives.
The number tells you how many requests you have and you may not have as many as I have. All your requests are saved in this envelope including requests for help from friends as well as your saved lives.
You will get this window and you now need to click on the envelope to see all your requests.
Your lives and your friend's requests are mixed up together, your lives are green and requests for help from friends are pink, so you can scroll down and check all the pink requests to help your friends and check FIVE green lives, then click "accept".
I have been informed by several players that if you
"select all" your requests your 5 lives will be filled but the remaining lives will still be saved in the envelope. The requests for lives from friends will be sent without you having to scroll down and find them.
I have been informed by several players that if you
"select all" your requests your 5 lives will be filled but the remaining lives will still be saved in the envelope. The requests for lives from friends will be sent without you having to scroll down and find them.
Once you have your 5 lives close the window and continue playing until you need more.
19 comments:
This new way is so annoying as there is no options to check all for just players of the game..so you spend ages trying to work out who plays and who does not as people that dont play get really fed up of you sending requests when they dont play. I do hope candy crush adds a players only option as it is putting me off playing the game.
thanks for sharing <3
Thanks for the reply. I have been doing this every day but sadly my envelope stays empty.
Since last update can't send requests or receive any doesn't matter how I try to ask or send.
My envelope stays grey yet i know I have been sent lives.
Haven't Been able to SEND lives for 2 weeks now..
I'm Receiving them just fine.. this is getting ridiculous and very frustrating..
My FB/CC friends are going to stop SENDING to be if I'm unable to SEND back to them😣😣😣
^ME
Everything is UTD and ice fine all of the recommendation for a fix, but nothing had worked.. This started with the last Update
I've tried ^^
Since last Update, I can receive but NOT SEND..
Very frustrating to say the least
I think it’s a Facebook problem but they don’t seem interested in fixing it. I’ve messaged them several times.
I want to send lives to friends of mine on lower levels and I can't. This is extremely annoying. I do not want to send requests to everyone on my friends list, just the ones that play the game. Don't expect me to contact all the friends that don't play CC and have them block my requests when it's something that the programmers could easily fix.
2018 Nov
Haven't been receiving my lives for a month now....Cant seem to find a solution. Please fix this
Fix what ever is wrong please or at least answer a person. This is getting so I will delete the game. I have played for along time. NEED A FIX
Fix
FIX
Since the last update I cant get anything from my friends and 1/2 of the free games that I had are gone. When are you all going to fix this or are you trying to make us buy stuff from you? I seldom play on my phone and use my computer for the games. On my phone I only have 14 free lives but on my computer I have 1...something is wrong. Please fix it. :~(
I seem to have the same problem as many others. I haven’t been re ei ing any lives from my friends. I can send I think.
I can not send lives to friends, the letter icon does not work, the other icons like the gold bar, the safe and my life works, except sending.
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